Food and Beverage Duty Manager
1 week ago
Join the Food and Beverage team at Novotel Sunshine Coast Resort and Convention Centre, a premier coastal destination for both leisure and business travellers. With over 370 guest rooms, a picturesque lagoon, several dining venues, and a state-of-the-art convention centre hosting up to 1,500 delegates, the resort blends relaxed beachfront living with exceptional event experiences. As part of the Accor Group, we're committed to delivering high-quality hospitality and memorable stays across every guest touchpoint.
We are currently seeking a passionate Food and Beverage Duty Manager to support day-to-day operations across our food and beverage outlets and conference & events spaces. This is a hands-on role, focused on ensuring smooth service delivery, maintaining a welcoming atmosphere and supporting the wider Food & Beverage leadership team. You will play a key part in delivering memorable guest experiences, supporting the team on the floor, and ensuring service standards are upheld throughout each shift.
Responsibilities- Help keep daily food & beverage service running smoothly across outlets and events, making sure our guests leave happy
- Work with Supervisors to support the team on the floor with hands-on training around all things customer service including knowledge of our menus, dietary needs, and drinks
- Support the team with guest interactions, resolving issues and ensuring feedback is handled quickly
- Support the Finance team with stock control and stock takes along with accurate billing for our guests
- Ensure the team are presenting their best selves in line with grooming and hygiene standards
- Work closely with Kitchen & Front of House teams to keep service flowing
- Be a champion for team development with ongoing coaching and training
- Previous leadership experience in a food and beverage outlet/conferencing
- Strong understanding of food and beverage service standards and guest expectations
- Confident communicator with good interpersonal and team support skills
- A positive, professional approach with a focus on guest satisfaction
- Flexible, organised, and able to work under pressure in a fast-paced environment
- Hold a current Responsible Service of Alcohol certificate
- Experience using Micros, Opera & 7Rooms highly desirable
- Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries; career development opportunities are endless
- Benefits Your Way: immediate access to global accommodation and F&B discounts; modern training platform with expanding training resources
- Recognition of service anniversaries and Accor Tenure Milestones
- We are an inclusive employer, with a commitment to attracting, recruiting, and developing diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitality
Sunshine Coast, Queensland, Australia
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