Digital Marketing Specialist

4 weeks ago

Brisbane, Queensland, Australia at Full time
About Us

At Disrupt Digital, we\'ve been dominating the digital marketing game for over 18 years, establishing ourselves as industry leaders. We\'re the go-to choice for delivering top-tier digital marketing solutions that empower small and medium-sized businesses. Our company is a dynamic workplace, with a culture infused with drive and continuous growth.

About the Role

As a Digital Marketing Specialist, you\'ll play a pivotal role in shaping our clients\' achievements by devising strategies and operational protocols that elevate customer service standards, diminish attrition rates, and magnify returns on investment. Your responsibilities include resolving escalated client concerns, nurturing robust client relationships as a trusted consultant, and surpassing client expectations. Reporting directly to the Digital Marketing Team Manager, you\'ll ensure the team receives the requisite support, training, and mentorship to fulfil our mission and aspirations.

Responsibilities
  • Nurture end-to-end relationships with allocated escalated clients, driving retention and satisfaction
  • Cultivate strategic, trust-based partnerships to maximise the value of our offerings
  • Foster and sustain strategies for customer success and best practices
  • Efficiently liaise with internal and external senior managers to understand customer needs, optimise retention and expansion, and disseminate insights
  • Employ a consultative and mediatory approach to guide clients through challenges and towards their objectives
  • Collaborate, troubleshoot, and strategise with teammates for upcoming client engagements
  • Address client contentment and escalation matters until resolution
  • Build strong client relationships as the central focus of the role
  • Develop strong analytical skills with the ability to translate data into effective strategies
  • Gain proficiency in SEO, SEM, social media advertising, email marketing, and content creation
  • Become an expert in Google Ads, YouTube, and Meta suite
Qualifications
  • Two+ years experience in account management
  • Google Ads optimisation across multiple campaign types (Search, Shopping, Display & Pmax) preferred
  • Exceptional oral and written communication, strategic planning, and project oversight
  • A mindset inclined towards analysis and systematic processes
  • Ability to excel across multiple departments within a fast-paced setting
  • Active collaborator, self-initiator, and adept multitasker capable of swift priority adjustments
  • Innate commercial acumen and robust strategic sensibilities
  • Superb client service skills with a knack for extending and maintaining client relationships
  • Positive, proactive outlook with an unwavering commitment to surpassing expectations
  • Keen eye for detail, excellent organisational skills and an unwavering commitment to work quality
Perks and Benefits
  • Professional Development - coaching and training by experienced people
  • Vibrant culture with monthly company lunches, end-of-month awards, monthly events, work anniversary rewards, and more
  • Employee Assistance Program (EAP) - confidential counselling and resources
  • We are a Google Premier Partner, recognised among the top 3% of Google Partners in Australia

What are you waiting for? This is your shot. Apply by sending your resume today.


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