Current jobs related to Customer Support Lead - Sydney, New South Wales - Chuffed
-
Customer Support Lead
2 weeks ago
Sydney, New South Wales, Australia Chuffed Full time $110,000 - $150,000 per yearHelp Support the World's Biggest Social Justice MovementsRole: Customer Support LeadLocation: Australia, remoteType: Full-time is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 3x and become...
-
Senior Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per yearSenior Delivery Lead - NSW Data Analytics Centre (DAC)Clerk Grade:9/10Annual Salary Range:$129,464 - $142,665 + superannuationEmployment Type:Temporary (until 30/06/2026), Full-timeLocation:McKell - Haymarket, Sydney / HybridPlay an influential role in the delivery of high-profile projectsSupport a variety of outcomes across NSW GovernmentWorking with...
-
Product Operations Lead
1 week ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $130,705 - $157,430 per yearProduct Operations Lead·Service NSW Grade 9/10 - base salary from $130,705 to $157,430·Location - Haymarket, Gosford or Parramatta·1 x Ongoing Full-TimeAbout our teamYou will be joining our collaborative and driven team, who thrive in using modern technologies and platforms which are leading the way with Product Management, Extreme Programming (XP), and...
-
Solar Sales Representative – Sydney
2 weeks ago
Sydney, New South Wales, Australia Lead Wise Full time $150,000 - $250,000 per yearSolar Sales Consultant – Uncapped Commission | $150K–$250K+ OTE Sydney & Surrounding Areas – High Earnings PotentialDo you want uncapped earning potential while making a real difference by helping homeowners save on energy costs? If so, this is the perfect opportunity for you About the Company Work for an award-winning Australian solar retailer with...
-
Business Development Specialist
2 weeks ago
Sydney, New South Wales, Australia Lead Smarter Full time $90,000 - $120,000 per yearCompany DescriptionLead Smarter provides leadership training programs with a neuroscience lens to corporate and groups. Based in Sydney NSW, we provide our programs in Australia and worldwide.Role DescriptionThis is a contract remote role for a Business Development Specialist. The Business Development Specialist will be responsible for identifying and...
-
Senior Payroll Officer
1 week ago
Sydney, New South Wales, Australia Lead Group Full time $120,000 - $145,000 per yearFull-time, continuing positionHarness your expertise as Senior Payroll OfficerBase Salary from $112,628 plus 17% superannuationAbout the opportunity The Senior Payroll Officer is responsible for overseeing and performing a wide range of payroll-related activities, including the fortnightly pay run, reconciliations, interpreting awards and contracts, and...
-
Senior Payroll Specialist
7 days ago
Sydney, New South Wales, Australia Lead Group Full time $112,628 - $134,000 per yearAbout the CompanyJoin a rewarding and well established firm, easily located close to the CBD and work with a fabulous Payroll ManagerAbout the RoleThe Senior Payroll Officer is responsible for overseeing and performing a wide range of payroll-related activities, including the fortnightly pay run, reconciliations, interpreting awards and contracts, and...
-
HVAC Technician
2 weeks ago
Sydney, New South Wales, Australia Lead Group Full time $93,600 - $124,800 per yearAbout the Role Lead Group is seeking a highly skilled and motivated HVAC Technician to join our client's growing team. You'll work across commercial sites including offices, retail, and data centers, performing service, maintenance, and installations of HVAC systems. If you're looking for a long-term opportunity with a reputable employer who values your...
-
Senior Advisor, Customer Insights
2 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per yearSenior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...
-
Customer Operations Lead
6 days ago
Sydney, New South Wales, Australia Spacetalk Full time $120,000 - $180,000 per yearSpacetalk (ASX:SPA) is a technology company transforming family and senior connectivity worldwide through wearables, mobile services, and our growing app ecosystem. With active markets in Australia, New Zealand, the US, and Europe—and plans to scale into a dozen more countries via Shopify, Amazon, and strategic retail partners—we're on a mission to...

Customer Support Lead
4 weeks ago
Role: Customer Support Lead
Location: Australia, remote
Type: Full-time
Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started.
In the last year we've grown 3x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice.
We're now hiring a Customer Support Lead to help us deliver an outstanding experience for our campaigners and donors, while building a world-class support function that scales with our growth.
Responsibilities- Lead and develop the team: Manage, mentor, and motivate our two Customer Support Specialists; coach the team through regular check-ins and foster a culture of empathy, accountability, and continuous improvement; jump into the support queue yourself when needed.
- Improve our support operations: Maintain, update, and modernize our support documentation and processes; handle complex or high-priority escalations with speed and empathy, which may involve investigating technical issues and payment or customer data; implement systems to track performance metrics like response times, resolution rates, and customer satisfaction.
- Turn insights into action, and build the next version of how we do support: Distill recurring support issues into clear product feedback for the team; summarize top customer pain points and share insights with the broader team each month; own the implementation of AI-powered tools to improve efficiency and response quality.
- 5+ years experience in customer support with at least 2 years in a leadership role, focusing on email based support
- Experience mentoring, coaching, and motivating a small support team
- Experience improving support processes, workflows, and documentation
- A customer-first mindset with excellent written and verbal communication skills
- Strong analytical skills — comfortable interpreting data and turning insights into action
- Preferred: customer support experience in a technology, analytics or software company
- Bonus: experience with AI-driven support tools, platforms like Lorikeet, Decagon, Sierra
- Bonus: experience with activists, fundraisers or online marketplaces
- $110K plus superannuation (depending on experience).
- Do work that matters. Wake up every day knowing you're helping people around the world fund causes they care deeply about.
- Be part of a team that cares. No egos, no politics — just passionate, driven people working together to support world-changing movements.
- Work from anywhere in Australia. We're a fully remote team and support flexible working.
- Grow fast. We're in a high-growth phase — you'll be trusted with real ownership, big ideas, and the chance to shape our support strategy.
- Join a values-aligned workplace. We're building a diverse, inclusive team, and strongly encourage people from all backgrounds and lived experiences to apply.
#J-18808-Ljbffr