Integrated Team Care Coordinator

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Position: Integrated Team Care Coordinator

Summary: Are you passionate about making a difference in the lives of our community? Carbal is seeking an ITC Care Coordinator to support our clients.

Organisation Overview

Established in 2002, Carbal Medical Services is a not-for profit, charitable organisation dedicated to delivering comprehensive health services to the Aboriginal and Torres Strait Islander communities in the Toowoomba and Warwick regions. Carbal's core mission is to provide holistic primary health care, fostering positive health outcomes for Aboriginal and Torres Strait Islander individuals and their families. Through innovative community outreach, culturally tailored programs and a commitment to addressing grassroots needs, Carbal is making a lasting impact in the region.

Position Overview

Provide quality care coordination for referred clients with chronic disease and complex needs to support them in accessing relevant services according to their care plan with the aim of self-management in Primary Health Care (PHC). Work in the team context in undertaking a range of care coordination activities for Integrated Team Care clients with chronic conditions and complex needs in accordance with their management plan.

This position will be based in Toowoomba at our programs office.

Key Duties Include:

Working effectively with Indigenous outreach workers to engage with clients.

Arranging services outlined in the client management plan (e.g. specialist and allied health appointments, arrangements for home help, connections with support groups, etc.)

Ensuring transport arrangements are in place to enable the client to attend appointments.

Involving the client's family / carer as appropriate.

Assisting clients to adhere to treatment programs and develop chronic condition self-management skills.

Assisting the client to participate in regular reviews by primary care providers.

Providing appropriate clinical care consistent with the requirements of the role (this may be in the client's home or clinic setting)

Maintaining quality client medical records

Employ a holistic, culturally appropriate approach to the client, drawing out cultural or social issues which may be impacting the client.

In consultation with other team members, work to develop and implement solutions to client needs (e.g. referral to relevant service providers for support regarding accommodation, finances, well-being, and daily living, etc.)

Use shared understanding of the practical realities facing the client to build a culturally sensitive health plan which increases client ownership and self-determination and communicate effectively.

Advance client access to urgent and essential allied health or specialist services, necessary transport, and GP-approved medical aids through appropriate use of the program funds for eligible ITC clients.

Requirements:

Experience providing one-on-one support toclients.

Ability to collect data,write reports and clientnotes.

Experience working in an Aboriginal community/health/disabilityservice.

Demonstrated understanding of the issues and barriers that impact upon the safety and wellbeing of Aboriginal and Torres Strait Islander people.

The ability to interact and communicate with Aboriginal people from diverse backgrounds, with sensitivity to Aboriginal culture, history, and current social impacts on them.

Effective organisational skills to plan, manage and prioritise tasks and resources to deliver outcomes within time and budget considerations.

Ability to work independently and in a team environment, cope with pressure and able to meet tighttimelines.

The ability to interact and effectively engage with a range of administrative staff, medical practitioners, nurses, and other health professionals and external agencies.

Demonstrated computer skills especially in the use of client information systems orsimilar.

Experience working with external health providers and other community-based services andorganisations.

Experience working with Aboriginal and Torres Strait Islander people and having a clear understanding of Aboriginal and Torres Strait Islander culture.

Tertiary qualification in community services, health, or another relevant professional field (preferred but not essential).

High level of personal resilience and flexibility with the ability to deal with challenging situations.

Demonstrated computer skills especially in the use of client information systems or similar.

What We Can Offer You

· Salary Sacrificing Options: Increase your take-home pay with our salary sacrificing options.

· Impactful Work: Collaborate with a multidisciplinary team making a real difference in the lives of Aboriginal and Torres Strait Islander people.

· Inclusive Environment: Work in a supportive, culturally rich environment that values diversity and inclusivity.

· Flexible Pay Access: Through our new "Paytime" system, access a portion of your pay as you earn it.

· Christmas Leave: Enjoy two weeks off over the Christmas period (taken from annual leave and public holiday leave).

· Free Gym Membership: Stay healthy with access to a gym membership (conditions apply).

· Employee Assistance Program: Access professional support services to ensure your wellbeing.

· Annual Uniform Allowance: Receive an allowance to maintain your professional attire.

· Exclusive Discounts: Benefit from discounts with our tyre service partner.

· Staff Events: Participate in all-staff events held two to four times a year.

· Professional Development: Enrol in our comprehensive suite of online professional development courses, developed exclusively by Carbal and nationally accredited with peak bodies.

As an employer, Carbal Medical Services upholds a strong commitment to cultural integrity, community wellbeing, and the professional growth of our people. We expect all employees to actively support and participate in our mission to deliver holistic and culturally safe health care to Aboriginal and Torres Strait Islander communities."

Submit your resume and cover letter by COB Monday 8 th September 2025, by selecting the "apply now" button.

* Please note the advertising closing date is indicative only. Carbal Medical Services reserves the right to close the advertisement before this date is reached. Therefore, we encourage you to submit your Cover letter and Resume as soon as possible.

** Please note that due to the volume of applications we receive, only those successful will be contacted.

This is a non-identified position. Carbal is an equal opportunity employer and Aboriginal and Torres Strait Islander people are encouraged to apply.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a care coordinator? Which of the following Microsoft Office products are you experienced with? Do you have experience in administration? Do you have experience in a community outreach environment? Do you have a current Australian driver's licence? Do you have a current Working With Children (WWC) Check?

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