Content Governance Manager

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Opportunity snapshot

The Content Governance Manager leads the redesign and implementation of enterprise-wide content governance, ensuring content is accurate, consistent, current, legally compliant, and aligned with regulatory requirements. Reporting to the Senior Manager, Content Operations and Governance, the Content Governance Manager promotes best practices and develops content governance frameworks, establishing standards that ensure compliance with regulatory requirements and internal policies to produce and maintain high-quality content.

Responsibilities

  1. Lead the redesign of content governance frameworks to improve efficiency and compliance across Content Experience and Performance.
  2. Define and implement guidelines for the creation, publication, and review of content.
  3. Collaborate with cross-functional teams to ensure governance processes are practical, transparent, and scalable.
  4. Develop, implement, and maintain comprehensive content governance frameworks (e.g., Bupa Australia's Content Clearance Policy).
  5. Work with Content Operations Manager and stakeholders (e.g., legal, risk, product teams) to ensure content approvals align with business requirements and industry regulations.
  6. Improve processes, lead CMS enhancements, and optimize workflows to scale content operations.
  7. Identify, escalate, and resolve content-related risks, issues, and dependencies.
  8. Maintain visibility over content approval processes to ensure compliance at all stages.
  9. Analyze content governance data to identify trends and enhance operational efficiency.
  10. Develop measurement frameworks to assess governance effectiveness, risks, controls, and processes.
  11. Liaise with internal stakeholders (e.g., content design, legal, risk, policy, marketing, product) to align governance processes with business needs.
  12. Provide governance training, resources, and expert guidance to the business.

Manage three direct reports, providing guidance, support, and development opportunities to enhance team capability and performance.

Requirements

  • Strong background in content governance, compliance, regulatory roles, or content quality assurance.
  • Experience creating and embedding governance frameworks and policies in highly regulated environments.
  • Experience with CMS (Sitecore) and content approval and governance tools.
  • Exceptional communication, stakeholder management, and influencing skills.
  • Meticulous attention to detail.
  • Experience or certification in an agile delivery environment.
  • Knowledge of regulatory requirements in the health insurance sector is highly desirable but not essential.

To obtain a copy of the Position Description or discuss this opportunity, please contact Hemani Bhardwaj at

Click 'apply' to submit your application.

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