State Manager

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People & Culture Business Partner | Fashion & Lifestyle | APG&Co

The Retail Brand Manager is responsible for profitably growing our beautiful Sportscraft stores across a region in NSW/ ACT by driving productivity and customer experience outcomes. You will drive customer acquisition, service, profitability, and productivity targets.

This is a challenging and fast paced role that requires superior communication and people skills to achieve success. A manager able to Lead from the front to empower their teams to drive exception levels of Brand and Customer experience.

APG & Co

A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.

We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.

APG & Co has over 1000 employees across Australia and New Zealand.

The working environment is dynamic, professional and passionate. The mission: Bringing Brands to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.

The Role

1. SALES AND PROFITABILITY

• Maximising store profit. Ensuring retail budgets are met or exceeded.
• Driving individual store and regional KPI's (customer acquisition, ATV, UPT, window conversion, in-store conversion etc).
• Providing sales and financial guidance to store teams on a monthly basis.
• Delivering on sub 15% store EBIT strategy in your region.
• Delivering effective rosters to optimise store labour within set budgets.

2. CUSTOMER EXPERIENCE

• Foster a customer-centric culture ensuring outstanding Brand presentation, service, experience, and satisfaction.
• Implement and monitor customer feedback, addressing any issues promptly.
• Promoting a positive customer journey in store with well executed Brand stories. Ensuring the highest level of VM and store presentation standards.

3. TEAM LEADERSHIP

• Lead, mentor, and develop a high-performance team and culture while promoting harmonious working relationships in store.
• Ensuring effective communication and collaboration across all areas of the business.
• Conduct regular performance reviews and provide ongoings training and development.
• Recruitment of key roles in line with Brand succession planning and regular store operations/ openings and closures.

4. OPERATIONAL MANAGEMENT

• Effective implementation of visual merchandising, store operations and presentation standards, training, and stock management strategies.
• Take reasonable care for your own and others health and safety. Meet all APG & Co WHS&S requirements in all stores. Ensuring all retail compliance audits are completed.
• Keep up to date and uphold current company policies, procedure, and work processes.

KEY PERFORMANCE INDICATORS

Sales & profitability: Consistently achieving sales targets, staffing to/ under budget and all relevant Brand financial metrics met including customer acquisition, ATV, UPT, window and in store conversion.

• Team & operations: All stores consistency delivering on the highest level of presentation standards run by highly engaged and effective store management teams. Compliant with all WH&S requirements and all training completed by all team members.
• Customer: Achieving or exceeding customer service scores

You

• Strong leadership skills with well-development performance management ability.
• Strategic thinker; competent at turning strategy into action.
• Excellent inter-personal, communication and people management skills.
• 5+ years in a similar senior retail role. Demonstrated multi-store management across multiple regions.
• Leadership experience with high performance retail teams. Delivering coaching, mentoring and development opportunities.
• This role requires travel; a full driver's licence is required.
• Demonstrated ability to work with solutions-based decisions to drive excellence in customer experience.
• Solid financial acumen.
• Knowledge of Brand Strategy

Where do I sign?

As part of the APG family you'll enjoy plenty of exiting rewards and benefits.

• 50% discount on all brands
• Generous clothing allowance
• An Employee Assistance Program for you and your family
• Recognition and Service awards
• Employee Referral Program
• Leadership Development Programs

Style your career in a new direction - apply now and join our talented team.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement, Sales, and Customer Service
• IndustriesRetail Apparel and Fashion

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