Client Engagement Specialist

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Your New Opportunity :

An exciting full-time opportunity as a Client Engagement Specialist is now available with our Mental Health Team. In this role, you will be the first point of contact for our MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued. The focus is on establishing a positive, timely, and impactful relationship with our service.

This opportunity will be based in Melbourne, with flexibility to work in a hybrid model.

What your role looks like :

  • Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments, and program enrolment.
  • Management of inbound phone and email enquiries.
  • Providing general administrative support to the MindStep & Healing Minds Team Leader, as well as the Partnerships & Operations Coordinator.
  • Proactively working with internal stakeholders to enhance opportunities for cross-referrals.

About You :

  • Experience in a client-facing or phone-based customer service role is essential.
  • Experience using Genesys and Salesforce is highly valued.
  • Demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges.
  • Exceptional communication skills with the ability to build rapport on first interaction.
  • Strong interpersonal skills and the ability to work cross-functionally to ensure a seamless client experience.

What's on Offer :

  • Competitive salary plus a work laptop.
  • Additional yearly Well-Being and Community leave days.
  • 14-week paid parental leave, with equal benefits for both parents.
  • Employee Referral Program.
  • Employee Assistance Program providing support for you and your partner.
  • Maxxia Rewards with discounts and benefits at various retail outlets, attractions, travel, cinemas, and restaurants.
  • Discounts across Australian Unity, including Private Health Insurance and General Insurance.
  • Access to LinkedIn Learning courses through our learning platform.

CVs sent via email will not be reviewed. To be considered, please submit your application with an updated resume by clicking APPLY. Applications close once the vacancy is filled.

For queries, contact Diti Vora (Talent Acquisition Specialist) at

Australian Unity is an Equal Opportunity employer and encourages applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, and mature-aged individuals. To view our Reconciliation Action Plan, click here.

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