Client Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia Australian Unity Full time
Overview

Join to apply for the Client Engagement Specialist role at Australian Unity. An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely, and impactful relationship with our service.

This opportunity will be based in Melbourne with a hybrid work model.

What your role looks like
  • Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
  • Management of inbound phone/email enquiries
  • General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator
  • Proactively work with internal stakeholders to enhance opportunities for cross-referrals
About You
  • Experience in a client-facing/phone-based customer service role is essential
  • Experience using Genesys and Salesforce would be highly valued
  • A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges
  • Exceptional communication skills with the ability to build rapport on first interaction
  • Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience
What's on Offer
  • Competitive salary + Work Laptop
  • Enjoy additional yearly Well-Being and Community leave days
  • 14-week paid parental leave, with equal benefit for both parents
  • Employee Referral Program
  • Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
  • Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
  • Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more
  • Available access to LinkedIn Learning courses through our great Learning platform

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled.

Contact Diti Vora (Talent Acquisition Specialist) on for any role related queries.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please see

#J-18808-Ljbffr

  • Client Engagement Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $895,272 - $1,576,540

    Job Title: Client Engagement SpecialistAbout the Role:We are seeking an experienced Client Engagement Specialist to lead and manage large and complex projects.You will be responsible for delivering high-quality results, meeting customer expectations, and ensuring timely project delivery.This is a challenging role that requires strong leadership,...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $65,000

    Client Engagement SpecialistWe are seeking a skilled Client Engagement Specialist to join our team. This is an exceptional opportunity to work in a fast-paced environment and deliver outstanding customer service.In this role, you will be responsible for fostering strong relationships with clients by providing exceptional support and guidance. You will also...

  • Client Engagement Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $70,000 - $75,000

    Job Description">Embark on a rewarding career as a Client Engagement Specialist, where you will play a pivotal role in fostering strong relationships with clients and driving business growth.As a seasoned professional, you will be responsible for providing exceptional customer service, identifying new business opportunities, and delivering high-quality sales...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $90,000 - $120,000

    Job Title:Client Engagement SpecialistAbout the Role:We are seeking a driven and results-oriented Business Development professional to expand new business opportunities within the Higher Education and Government sectors.Key Responsibilities:Develop and nurture strategic relationships with key decision-makers in Higher Education and Government...

  • Client Engagement Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeClientEngagement Full time $80,000 - $120,000

    Unlock Success as a Client Engagement SpecialistThis is an exciting opportunity to join our organization and make a meaningful contribution to our clients' growth.You will be responsible for delivering high-quality training, implementing effective solutions, and building strong relationships with clients in the legal sector. Your role will be crucial in...

  • Client Engagement Specialist

    7 days ago

    Melbourne, Victoria, Australia Australian Unity Full time $60,000 - $80,000 per year

    Job description:Your New Opportunity:An excitingfull-time opportunity as a Client Engagement Specialistis now available with our Mental Health Team. In this role you will be the first point of contact for ourMindStepclients providing a seamless onboarding experience ensuring they feel welcomed, supported, and valued, with an emphasis on laying the...

  • Client Engagement Specialist

    1 week ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Your New Opportunity : An exciting full-time opportunity as a Client Engagement Specialist is now available with our Mental Health Team.In this role, you will be the first point of contact for our Mind Step clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued.The focus is on establishing a positive, timely,...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Your New Opportunity :An exciting full-time opportunity as a Client Engagement Specialist is now available with our Mental Health Team. In this role, you will be the first point of contact for our MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued. The focus is on establishing a positive, timely,...

  • Client Engagement Specialist

    5 days ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **Your New Role**:Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community. As our **Client Engagement Specialist - Mental Health** you will be the first point of contact for our MindStep clients providing a seamless onboarding experience ensuring they feel...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    OverviewJoin to apply for the Client Engagement Specialist role at Australian Unity. An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a...