IT Support Team Lead

About the Business
Wilmar Sugar & Renewables is Australia's largest producer of raw sugar and a leader in the manufacture of sustainable bioethanol and renewable energy. Part of the global Wilmar International Group, we're proud to support thousands of jobs across regional Australia and invest in sustainable, forward-thinking practices that benefit both our communities and our environment.

About the Role
We are looking for an experienced and service-driven IT Support Team Lead to join our ANZ IT function. Based in Townsville, this is a critical leadership role responsible for the delivery of IT support and day-to-day technical services across Australia operations, with a focus on excellent customer experience and operational performance.

This is a great opportunity for someone who combines deep technical capability with a proactive, people-first approach to IT service delivery. You'll oversee a high-performing team, work closely with vendors and internal stakeholders, and drive continuous improvement to ensure Wilmar's IT services are modern, reliable, and aligned to business needs.

• Lead continuous improvement reviews of established IT support processes.
• Champion a culture of service excellence and performance across the team.

Technical Deliverables

• Act as the primary escalation point for complex IT issues, coordinating timely and effective resolution.
• Lead and coach the ANZ EUC Support team to provide exceptional support across all business units.
• Manage end-user technologies including Windows, Office 365, SharePoint, MS Teams, Citrix, VMware and cloud-based solutions.
• Ensure meeting rooms and workplace technologies are fit-for-purpose and maintained to a high standard.
• Oversee endpoint lifecycle management including standard operating environments and refresh programs.
• Ensure IT service standards and KPIs are met or exceeded.
• Work collaboratively with ANZ IT and vendor partners to deliver on service level agreements.

What You'll Bring

• Proven experience in a customer-focused IT support or service delivery role.
• Strong technical knowledge in End User Computing across enterprise environments.
• Previous leadership experience in a geographically dispersed organisation.
• Hands-on experience with Microsoft 365, Windows OS, basic networking, and workplace collaboration technologies.
• Strong problem-solving, communication, and incident management skills.

Why Join Us?
At Wilmar, we believe in doing good while doing well. You'll be joining a team that values innovation, sustainability, and making a positive impact. We offer great career development opportunities, supportive leadership, and the chance to work across a diverse and growing organisation.

Ready to Apply?
If you're passionate about delivering exceptional IT support in a fast-paced and purpose-driven business, we'd love to hear from you.

Apply now and help us shape the future of IT at Wilmar Sugar & Renewables.

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