ICT Analyst

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Join to apply for the ICT Analyst role at Engineers Australia

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One of our cultural mindsets is authentic dialogue and authenticity; Bring your authentic self to work at Engineers Australia We offer meaningful, purpose-driven work. Our people work to support the engineering profession that shapes the very world we live in. With more than 140,000 members, Engineers Australia is the voice of the profession, and we need you to help us drive mutual value for our members and industry partners.

About The Role

This role is responsible for delivering frontline technical assistance across Engineers Australia's computer systems, networks, and devices. From resolving hardware and software issues to supporting telecommunication, AV, and video conferencing needs, the role ensures seamless day-to-day technology operations for staff working both remotely and on-site. By evaluating user needs, addressing incidents, and collaborating with the wider IT team, this role plays a key part in maintaining an efficient, reliable, and user-friendly IT environment.

Location

This role is based in Sydney, with a hybrid working model of minimum 2 days onsite.

In This Role You Will

• Technical Support & Troubleshooting: Provide frontline support for LANs, WANs, desktop systems, Microsoft applications, AV/VC, internet connectivity, password resets, and hardware/software faults.
• User Onboarding & Equipment Setup: Set up staff accounts, logins, and ICT equipment at desks; assist with relocations and assess equipment for safety.
• Vendor & Asset Management: Engage third-party vendors for issue resolution, maintain stock of ICT supplies, and manage software licences and support records.
• Documentation & Process Improvement: Develop and maintain support documentation (e.g., how-to guides, training materials), and suggest improvements to support processes.
• Training & Knowledge Sharing: Deliver training as needed and contribute to the creation of educational resources in collaboration with the Service Delivery team.
  
  

Here's What We're Looking For

• Strong Communication & Customer Focus: Confident engaging with diverse stakeholders and delivering excellent customer service.
• Current IT Knowledge: Up-to-date with the latest IT and software trends.
• Troubleshooting & Problem-Solving: Skilled in issue prioritisation, escalation, and resolution.
• Technical Expertise: Proficient in technologies including Active Directory, Microsoft 365, Azure, SharePoint, VPNs, Webex, Mitel, Intune, and software deployment.
• Collaborative & Technical Aptitude: Builds strong relationships, with deep hardware/software knowledge; experience with PowerShell and automation is a plus.
• Please refer to the supporting documents to review the full success profile and measures of success.
  
  

Why work for Engineers Australia?

• People are at the heart of what we do and why we do it.
• Enjoy competitive remuneration and salary packaging that recognises your expertise and contributions
• Generous paid leave options including 15 days of Personal Leave and 3 days of Life Leave
• Achieve a healthy work-life balance with hybrid working model, ensuring your personal well-being complements your professional fulfillment
• Unlock career growth prospects, as we invest in you and provide avenues for advancement in EA.
• A diverse, inclusive, and supportive team culture that supports you to lead and achieve.
  
  

Ready to apply?

Click 'Apply Now' to submit your cover letter and resume by COB 11 July 2025. This position is subject to both a National Police Check and Reference Check.

Diversity, Inclusion And Your Privacy

Engineers Australia embraces diversity, inclusion and belonging and are committed to building a team that represents the communities that we live in and creating a safe inclusive environment for our people. We are a flexible workplace, please talk to us about your flexible working needs during our recruitment process. Our commitment to inclusivity means that we will work with you to ensure that your experience with us is accessible and welcoming. If you need any reasonable accommodation to fully participate in the job application, interview process, or to perform essential functions of the role, please know that we are here to support you. Please feel free to reach out to our Talent Team at Talent@engineersaustralia.org.au , our dedicated point of contact for all accommodation-related matters.

At Engineers Australia, we believe that diversity and inclusion are essential for our success. We welcome applications from everyone, including people with disabilities, mature age and young job seekers, members of the LGBTI community, Aboriginal and Torres Strait Islander people and other culturally diverse backgrounds. We are proud to share that we were awarded AWEI Bronze Employer status in the Australian LGBTQ Inclusion Awards for 2023–2026, recognising our continued commitment to creating a safe and inclusive workplace for LGBTQ employees.

We look forward to welcoming candidates from all backgrounds and providing necessary support where needed to ensure a level playing field for all applicants. Please visit Engineers Australia's website to view our Privacy Policy in relation to the collection of candidate information: https://www.engineersaustralia.org.au/privacy-policy

Thank you for considering a career with us.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHigher Education

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