Quality & Practice Lead

4 days ago

Adelaide, South Australia ONCALL Group Australia Full time

Add expected salary to your profile for insights

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

We take pride in employing people who share our commitment and passion for putting the client at the centre of every decision we make and delivering quality services at all times.

Are you passionate about driving quality, safeguarding, and practice excellence in disability and community services? We are seeking a Quality & Practice Lead (South Australia)to strengthen our quality systems, embed best practice, and support frontline teams to deliver safe, compliant, and participant-focused services.

Why Join Us?

  • Be part of a values-driven organisation committed to delivering peace of mind for the people we support.
  • Lead quality and practice initiatives for South Australia while contributing to a strong national team.
  • Work in a supportive, collaborative environment with opportunities for growth and development.

About the Role

As the state-based Quality & Practice Lead for South Australia, you will work within our national Quality, Compliance & Risk team, ensuring alignment across states while responding to local requirements. Reporting to the Quality & Risk Manager, you will:

  • Partner with SA operational leaders to embed quality, safeguarding, and compliance standards into daily practice.
  • Lead internal audits, practice reviews, and continuous improvement initiatives.
  • Provide coaching and guidance to staff to strengthen capability and ensure consistent application of policy and procedure.
  • Support incident reviews, risk escalation, and compliance reporting to meet NDIS Practice Standards, Aged Care Standards, and Child Safe Standards.
  • Contribute to national projects that uplift quality, safety, and service outcomes.

About You

You are more than just experienced — you're practical, switched-on, and able to quickly assess situations and apply sound judgement. You will bring:

  • Strong problem-solving and analytical skills, with the ability to identify issues and drive solutions.
  • Experience in quality, compliance, or practice leadership within disability, aged care, or community services.
  • Knowledge of regulatory frameworks (NDIS, Aged Care, Child Safe).
  • Excellent communication and coaching skills, with the ability to engage staff at all levels.
  • A commitment to safeguarding and person-centred service delivery.
  • Relevant tertiary qualification in social services, human services, health, or related field (desirable).

If you are motivated by making a real difference and want to support continuous improvement across services, we'd love to hear from you. APPLY NOW as this opportunity won't last We will be reviewing resumes as they are received. We are so proud of the work we do - and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

Unlock job insights

Salary match Number of applicants Skills match

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

#J-18808-Ljbffr

  • Quality & Practice Lead

    4 days ago

    Adelaide, South Australia ONCALL Group Australia Full time

    Add expected salary to your profile for insightsONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.We take pride in employing people who share our commitment and passion for putting the client at the centre of every...

  • Practice Lead

    3 weeks ago

    Adelaide, South Australia Insight Enterprises, Inc. Full time

    Select how often (in days) to receive an alert: Perth, WA, AU, 6000 Location : This is a hybrid role based in Perth, combining work from home, CBD office, and client site as needed.Insight at a Glance14,000+ engaged teammates globally#8 Best Workplace in Technology and #17 Best Workplaces in Australia#20on Fortune's World's Best Workplaces list$9.2 billion...

  • Practice Lead

    3 weeks ago

    Adelaide, South Australia Insight Enterprises, Inc. Full time

    Select how often (in days) to receive an alert:Perth, WA, AU, 6000Location : This is a hybrid role based in Perth, combining work from home, CBD office, and client site as needed.Insight at a Glance14,000+ engaged teammates globally#8 Best Workplace in Technology and #17 Best Workplaces in Australia#20on Fortune's World'sBest Workplaces list$9.2 billion in...

  • Technicians (AMP) - Wingfield

    2 weeks ago

    Adelaide, South Australia Claire Plais - Domitille Vielle Full time

    Who we are?Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has in excess of 84,000 employees serving over 400,000 clients and located in 140 countries.Bureau Veritas Minerals are renowned in Australia, and around the globe, for the quality and breadth of our capabilities across Geoanalytical...

  • practice lead for cald services

    2 days ago

    Adelaide, South Australia Community access and Services SA Full time

    Community Access and Services SA (CAASSA) is a not-for-profit organisation, helping thousands of Culturally And Linguistically Diverse (CALD) people in Adelaide. As the service arm of the Vietnamese Community in Australia/SA Chapter Inc., CAASSA has a long and proud history of supporting our community since 1978.CAASSA's vision is "to connect, empower, and...

  • practice lead for cald services

    2 days ago

    Adelaide, South Australia Community access and Services SA Full time

    Community Access and Services SA (CAASSA) is a not-for-profit organisation, helping thousands of Culturally And Linguistically Diverse (CALD) people in Adelaide. As the service arm of the Vietnamese Community in Australia/SA Chapter Inc., CAASSA has a long and proud history of supporting our community since 1978.CAASSA's vision is "to connect, empower, and...

  • Lead Quality Assurance Specialist

    2 days ago

    Adelaide, South Australia beBeeInnovation Full time $120,000 - $170,000

    Quality Assurance LeadWe are seeking a Quality Assurance Lead to drive the development, management, and growth of our testing capabilities, ensuring they align with our organisational objectives and digital strategy.About YouExperienced in managing quality assurance teams and services in complex IT environments.Skilled in developing and implementing quality...

  • Program Quality Lead

    3 weeks ago

    Adelaide, South Australia BHP Full time

    Join to apply for the Program Quality Lead role at BHPJoin to apply for the Program Quality Lead role at BHPGet AI-powered advice on this job and more exclusive features.About BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential.With a global portfolio of operations, we offer a diverse and inclusive environment with...

  • Program Quality Lead

    2 weeks ago

    Adelaide, South Australia BHP Group Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:All BHP employees and contractors please apply using your BHP credentials / email address.Please click on 'BHP Employee / Contractor Login' button on thetop right of this page to apply.Program Quality LeadDate: 4 Aug 2025Job Posting End Date: 18-Aug-2025;15:59:59GMTJob...

  • Practice Leader

    2 weeks ago

    Adelaide, South Australia At Full time

    Practice Leader - (Supported Independent Living)Add expected salary to your profile for insights.Are you a disability expert with experience overseeing social enterprise, community participation, or short-term accommodation programs for people with intellectual disabilities?This is an incredible opportunity for an experienced Practice Leader to join a...