Quality & Practice Lead

3 weeks ago

Adelaide, South Australia ONCALL Group Australia Full time

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ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

We take pride in employing people who share our commitment and passion for putting the client at the centre of every decision we make and delivering quality services at all times.

Are you passionate about driving quality, safeguarding, and practice excellence in disability and community services? We are seeking a Quality & Practice Lead (South Australia)to strengthen our quality systems, embed best practice, and support frontline teams to deliver safe, compliant, and participant-focused services.

Why Join Us?

  • Be part of a values-driven organisation committed to delivering peace of mind for the people we support.
  • Lead quality and practice initiatives for South Australia while contributing to a strong national team.
  • Work in a supportive, collaborative environment with opportunities for growth and development.

About the Role

As the state-based Quality & Practice Lead for South Australia, you will work within our national Quality, Compliance & Risk team, ensuring alignment across states while responding to local requirements. Reporting to the Quality & Risk Manager, you will:

  • Partner with SA operational leaders to embed quality, safeguarding, and compliance standards into daily practice.
  • Lead internal audits, practice reviews, and continuous improvement initiatives.
  • Provide coaching and guidance to staff to strengthen capability and ensure consistent application of policy and procedure.
  • Support incident reviews, risk escalation, and compliance reporting to meet NDIS Practice Standards, Aged Care Standards, and Child Safe Standards.
  • Contribute to national projects that uplift quality, safety, and service outcomes.

About You

You are more than just experienced — you're practical, switched-on, and able to quickly assess situations and apply sound judgement. You will bring:

  • Strong problem-solving and analytical skills, with the ability to identify issues and drive solutions.
  • Experience in quality, compliance, or practice leadership within disability, aged care, or community services.
  • Knowledge of regulatory frameworks (NDIS, Aged Care, Child Safe).
  • Excellent communication and coaching skills, with the ability to engage staff at all levels.
  • A commitment to safeguarding and person-centred service delivery.
  • Relevant tertiary qualification in social services, human services, health, or related field (desirable).

If you are motivated by making a real difference and want to support continuous improvement across services, we'd love to hear from you. APPLY NOW as this opportunity won't last We will be reviewing resumes as they are received. We are so proud of the work we do - and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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