Administration Officer

3 weeks ago

NewcastleMaitland, Australia seek Full time
Overview

We are an expanding fire protection company business seeking a highly organised and detail-oriented General Administration Support to join our team.

The ideal candidate has a problem solving mindset and able to handle rapidly changing priorities, ensuring technicians are efficiently scheduled, clients are well-informed, and service delivery runs smoothly. You'll work closely with our field teams, clients, and management to coordinate appointments, manage calendars, and support day-to-day administrative tasks.

If you have excellent communication skills and a knack for organisation, we want to hear from you

Responsibilities
  • Coordinate and manage daily schedules for fire maintenance technicians/ electricians and sub-contractors across multiple sites.
  • Manage urgent callouts and rescheduling due to emergencies, cancellations, or delays.
  • Communicate with clients to confirm appointments and service details.
  • Monitor job progress and adjust schedules as needed.
  • Allocate daily jobs and optimise routes for fire technicians based on priority, location, and urgency.
  • Liaise with internal departments to ensure timely service delivery and a seamless workflow.
  • Handle incoming calls and emails related to scheduling and service inquiries.
  • Assist with reporting and administrative support as required
  • Maintain and monitor accurate records of servicing and compliance within our software management system.
  • Assist in continuous improvement initiatives to streamline our scheduling processes.
Skills/Qualifications
  • Proven experience in scheduling and administrative roles.
  • Strong organisational and multitasking skills with the ability to prioritise workloads and thrive under pressure, being able to adapt to changing priorities.
  • Excellent communication and interpersonal abilities. With the ability to build strong working relationships with technicians, clients, and team members.
  • Strong administrative writing and verbal skills.
  • Reliable, honest and bright
  • High attention to detail
  • Strong analytical skills
  • Professionalism, confidentiality, and excellent organisational skills
  • Proficiency in scheduling software, and Microsoft Office Suite
  • Experience with software program "Uptick" preferred but not essential.
  • Fire industry scheduling experience will be highly regarded. Salary is negotiable commensurate with the quality of the candidate.

We are looking for the right person to fit within our team, if you have a positive attitude and enjoy learning new skills in a fast paced industry, we want to hear from you.

Please apply in writing including your resume and a cover letter to via SEEK.

Applications without a cover letter will not be considered.

Your cover letter must include a reference to your favourite hobby or pastime.

Applications close on the 3rd of October 2025

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

  • Do you have experience in administration?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have customer service experience?
  • Do you have data entry experience?
  • Which of the following accounting packages are you experienced with?
  • Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as an Administration Officer


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