Team Leader – Service

5 days ago

City of Moreton Bay, Australia at Full time

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Retailquip is seeking a proactive and hands-on Team Leader – Service & Repairs to lead a team of 6–12 service technicians. This role is responsible for ensuring all customer service and repair work is delivered on time, safely, and cost-effectively. The Team Leader will also be accountable for maintaining a positive team culture, driving continuous improvement, and ensuring compliance with safety standards and SOPs.

Key Responsibilities
Operational Leadership
  • Lead, coordinate, and support the daily activities of the Service & Repairs team (6–12 staff).
  • Ensure customer service and repair jobs are completed in a timely, high-quality, and cost-efficient manner.
  • Allocate workloads, set priorities, and monitor progress to achieve service targets.
  • Manage resources effectively to minimise downtime and reduce costs.
  • While it is a leadership role there is over 50% of your time on the tools of the trade working with your team in the service & repairs area.
Safety & Compliance
  • Ensure all work is carried out in compliance with Safety SOPs, company policies, and regulatory standards.
  • Conduct regular toolbox talks, audits, and inspections to reinforce a strong safety culture.
Team Culture & Engagement
  • Foster a positive, engaged, and accountable team culture where staff are motivated and supported.
  • Provide coaching, feedback, and development opportunities to team members.
  • Lead by example to promote professionalism, collaboration, and pride in workmanship.
  • Identify opportunities to improve repair/service processes to boost efficiency and quality.
  • Implement initiatives to increase team performance while maintaining a low-cost service model.
  • Track key performance indicators (KPIs) and report on team results to leadership team.
Skills & Experience
  • Proven experience in a team leader, supervisor, or senior technician role within a service, repair, or maintenance environment.
  • Strong leadership skills with the ability to motivate, coach, and engage teams.
  • Solid understanding of repair and service operations, including resource allocation and workflow planning.
  • Knowledge of safety standards and SOPs, with demonstrated commitment to workplace health & safety.
  • 5 plus years of welding experience is essential.
  • Excellent problem-solving skills and ability to drive process improvements.
  • Strong communication and interpersonal skills.
  • Ability to balance cost efficiency with high-quality service delivery.
  • Forklift Licence is a must.
What We Offer
  • A supportive and collaborative team environment.
  • The opportunity to lead and develop a growing team.
  • A role where you can directly influence service quality, efficiency, and customer satisfaction.
  • Competitive salary package.
Questions for Your Application
  • Which of the following statements best describes your right to work in Australia?
  • How many years of people management experience do you have?
  • Have you worked in a role which requires a sound understanding of OH&S/WHS?
  • How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


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