Team Leader – Service

4 weeks ago

City of Moreton Bay, Australia at Full time

Add expected salary to your profile for insights

Retailquip is seeking a proactive and hands-on Team Leader – Service & Repairs to lead a team of 6–12 service technicians. This role is responsible for ensuring all customer service and repair work is delivered on time, safely, and cost-effectively. The Team Leader will also be accountable for maintaining a positive team culture, driving continuous improvement, and ensuring compliance with safety standards and SOPs.

Key Responsibilities
Operational Leadership
  • Lead, coordinate, and support the daily activities of the Service & Repairs team (6–12 staff).
  • Ensure customer service and repair jobs are completed in a timely, high-quality, and cost-efficient manner.
  • Allocate workloads, set priorities, and monitor progress to achieve service targets.
  • Manage resources effectively to minimise downtime and reduce costs.
  • While it is a leadership role there is over 50% of your time on the tools of the trade working with your team in the service & repairs area.
Safety & Compliance
  • Ensure all work is carried out in compliance with Safety SOPs, company policies, and regulatory standards.
  • Conduct regular toolbox talks, audits, and inspections to reinforce a strong safety culture.
Team Culture & Engagement
  • Foster a positive, engaged, and accountable team culture where staff are motivated and supported.
  • Provide coaching, feedback, and development opportunities to team members.
  • Lead by example to promote professionalism, collaboration, and pride in workmanship.
  • Identify opportunities to improve repair/service processes to boost efficiency and quality.
  • Implement initiatives to increase team performance while maintaining a low-cost service model.
  • Track key performance indicators (KPIs) and report on team results to leadership team.
Skills & Experience
  • Proven experience in a team leader, supervisor, or senior technician role within a service, repair, or maintenance environment.
  • Strong leadership skills with the ability to motivate, coach, and engage teams.
  • Solid understanding of repair and service operations, including resource allocation and workflow planning.
  • Knowledge of safety standards and SOPs, with demonstrated commitment to workplace health & safety.
  • 5 plus years of welding experience is essential.
  • Excellent problem-solving skills and ability to drive process improvements.
  • Strong communication and interpersonal skills.
  • Ability to balance cost efficiency with high-quality service delivery.
  • Forklift Licence is a must.
What We Offer
  • A supportive and collaborative team environment.
  • The opportunity to lead and develop a growing team.
  • A role where you can directly influence service quality, efficiency, and customer satisfaction.
  • Competitive salary package.
Questions for Your Application
  • Which of the following statements best describes your right to work in Australia?
  • How many years of people management experience do you have?
  • Have you worked in a role which requires a sound understanding of OH&S/WHS?
  • How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.


#J-18808-Ljbffr

  • Customer Service Team Leader

    4 weeks ago

    City of Moreton Bay, Australia at Full time

    Add expected salary to your profile for insightsAre you passionate about coaching others and delivering service that makes a difference? At Go Insurance, we don't just provide travel insurance — we empower customers to feel confident at every step of their journey.As our Customer Service Team Leader, you'll play a hands-on role in guiding a people-first...

  • Customer Support Team Leader

    4 weeks ago

    City of Moreton Bay, Australia at Full time

    Add expected salary to your profile for insightsOverviewAbout Us: Rental Car Manager is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. With over 100+ acquired companies and 2,500+ employees globally, we have long realized that our greatest asset is our employee base. Our mission...

  • Customer Support Team Leader

    4 weeks ago

    City of Moreton Bay, Australia at Full time

    Add expected salary to your profile for insightsAbout UsRental Car Manager is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. With over 100+ acquired companies and 2,500+ employees globally, we have long realized that our greatest asset is our employee base. Our mission is to...

  • Shift Leader

    4 weeks ago

    City of Moreton Bay, Australia Guzman y Gomez Mexican Kitchen Full time

    OverviewAt Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality...

  • Shift Leader

    4 weeks ago

    City of Moreton Bay, Australia Guzman y Gomez Mexican Kitchen Part time

    OverviewAt Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality...

  • Team Leader

    2 weeks ago

    Nelson Bay, Australia Sunnyfield Full time

    Are you a dynamic people leader that is motivated by enriching the lives of people with a disability, driving excellence in service delivery, and is passionate in developing staff to achieve their personal best? We have an exciting opportunity for a passionate, client-centred, and innovative leader to support our vibrant team in Nelson Bay. Reporting to...

  • Technical Service Team Leader

    6 days ago

    City of Melbourne, Australia Scorptec Full time

    Want an exciting career at Scorptec as a Technical Services TL Team Leader? Right now, an opportunity has arisen for anyone who has strong leadership skills to manage a medium to large team of people to drive performance culture and success Overseeing the day-to-day operations of the technical services team to ensure performance is maintained. Manage...

  • Educational Leader

    4 weeks ago

    City of Moreton Bay, Australia Goodstart Early Learning Full time

    Join to apply for the Senior Educator - Educational Leader role at Goodstart Early Learning1 day ago Be among the first 25 applicantsJoin to apply for the Senior Educator - Educational Leader role at Goodstart Early LearningGet AI-powered advice on this job and more exclusive features.Role: Educational_LeaderLocation: Northern Suburbs & BrisbaneCentre:...

  • Customer Service Team Leader

    3 weeks ago

    City of Brisbane, Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert: We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! Discover the Opportunity…. Opal Fibre Packaging provides a full service offering in...

  • Client Services Team Leader

    6 days ago

    City Of Bunbury, Australia VenuesWest Full time

    Overview The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office...