Client Services Team Leader

Overview

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Jody Kent on (08) 6215 1427 or via email at Jody.Kent@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

- flexible work options, including working from home up to 2 days per week
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- modern workspaces, where you choose your workspace that assists you to do your best work
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
- corporate discounts with selected health insurance providers and access to wellness programs
- opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

About The Role

Client Services Team Leader is responsible for:

- leading and supervising a frontline Customer Service team;
- implementing, maintaining and improving customer service policies and procedures, in conjunction with the relevant Manager;
- providing first point of contact on many occasions to the general public;
- assessing customer's eligibility and suitability for the Department in Housing Services;
- approving bond assistance loans.

How to Apply

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A three (3) page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information

Please contact Jody Kent on (08) 6215 1427 or via email at Jody.Kent@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact Emily Parker via email on HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0225540 for assistance.

Vacancy details The following applies to this role: currently one (1) permanent full-time position available. This selection process may be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.

Position Details

Position Title: Client Services Team Leader

Agency: Department of Housing and Works

Location: Bunbury

Unit/Division: Housing Services

Branch: South West Housing

Work Type: Permanent - Full Time

Position No.: 016691

Closing Date: 2025-10-07 4:00 PM

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