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Technical Service Team Leader

4 weeks ago

City of Melbourne, Australia Scorptec Full time

Want an exciting career at Scorptec as a Technical Services TL Team Leader? Right now, an opportunity has arisen for anyone who has strong leadership skills to manage a medium to large team of people to drive performance culture and success

Overseeing the day-to-day operations of the technical services team to ensure performance is maintained.

Manage rosters, Leave and staff availability

Manage KPI and performance reviews

Drive improvement of processes and working procedures

Manage testing tools lifecycle with new emerging technologies.

Ensure customer expectations are being met with turn around times

Manage team meetings for your team to drive performance and team culture.

Manage Staff performance reviews to oversee courier development.

Skills and Experience:

2 years experience in a relevant or similar role in the IT industry is recommended.

High level of experience with hardware and software issues and how to assemble / troubleshoot systems and Servers

Experience in managing a medium to large team with subordinates reporting to you.

Strong focus on customer service and communication skills managing both upward and downward.

Leadership experience is highly advantageous.

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