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Customer Service Advisor
4 weeks ago
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At Eagers Automotive, we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
Do you have what it takes to be our next Customer Service Advisor?
As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.
We'll be upfront, this is a high-paced environment and you'll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?
As the go-between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers' needs, and that the recommended solutions are fully understood by the customers.
Your day in the office will consist of greeting customers, working out what's needed and the charges. Then it's up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.
To do this, you'll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver's licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs.
Still with us?
If you love the satisfaction of a job well done, and the way a customer smiles when you exceed their expectations - then please apply, we really want to find out more about you.
Why we'd be great together:
Yes, we've done well as a business - with over 300 dealerships across the country, we are Australia's
largest automotive network. Truth is, our success is driven by our people.
We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that
people want to be part of. Here, everyone matters. Our people come from a diverse range of
backgrounds with a variety of skills, talents, and dreams, however no one is more or less important
than anyone else. Our shared vision, strong work ethic and our 'can-do' attitude makes us a well-oiled machine.
That's why when you join us, you'll be treated with courtesy and respect, but you'll also be
challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.
Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and
rewarding as possible with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.
And if all that wasn't enough, you can also take advantage of other benefits like discounted gym
memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life
balance. You're welcome
If you like what you hear, look no further, apply now by completing the application form on our
careers tab.
Salary match Number of applicants Skills match
Retail & Consumer Products 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
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What can I earn as a Customer Service Adviser?
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