Change Management Lead

7 days ago

Canberra, ACT, Australia eFinancialCareers Ltd. Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are looking for a Change Management Lead to govern and optimize the integrated change management process across multiple service towers and suppliers. This role is pivotal in ensuring operational stability, risk mitigation, and continuous improvement through structured ITIL-based change practices. The ideal candidate will bring deep expertise in ITSM, stakeholder engagement, and cross-sector transformation.

Key Responsibilities

  • Lead and govern the end-to-end change management process across all service domains and vendors.
  • Ensure strict adherence to standardized change policies, procedures, and SLAs.
  • Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
  • Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
  • Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
  • Collaborate with stakeholders to validate change plans and rollback strategies.
  • Track and analyze change success rates, trends, and compliance metrics across suppliers.
  • Identify opportunities for automation, process improvement, and service enhancement.

Job Description - Grade Specific

  • Proven experience as an ITSM Consultant or Change Manager, with a strong track record in leading change initiatives across government, utilities, and healthcare sectors.
  • Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business goals.
  • Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
  • Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.

Certifications:

  • ITILv3 (or ITIL4 preferred)
  • Prince2
  • Security Clearance: NV1 (mandatory)

What you'll love about working here

  • We recognize the significance of flexible work arrangements to provide support. Whether remote work or flexible hours, you will find an environment to maintain a healthy work-life balance.
  • At the heart of our mission is your career growth. Our array of programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impacts for enterprises and society. With over 55 years of heritage, 340,000 team members across more than 50 countries, Capgemini is trusted to unlock the value of technology to address the full spectrum of business needs. We deliver end-to-end services from strategy and design to engineering, powered by strengths in AI, generative AI, cloud, data, and deep industry expertise.

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