Change Manager

1 day ago

Canberra, ACT, Australia Remote Pty Full time
Overview

Remote is seeking a Change Manager to support the Department of Home Affairs to drive change across policy, operational, and technology initiatives. Using internal change-management framework (based on the PROSCI ADKAR model), the Change Manager will partner with project teams to ensure smooth adoption of new ways of working. (RFI 32-2526)

Responsibilities
  • Develop & Execute Change-Management Plans: Use change-management framework to create and deliver strategies that supports project's change needs.
  • Lead Communication Activities: Design, create, and deliver key communications activities. Advise and manage the timing and channels of each message to keep stakeholders informed and engaged.
  • Conduct Impact & Stakeholder Analyses: Undertake change impact analysis and stakeholder analysis to understand change needs.
  • Drive Training Programs: Understand training requirements. Work with subject-matter experts to help them design, build, and deliver training that equips users to adopt to new ways of working.
  • Build & Leverage Relationships: Build strong relationships with senior leaders and colleagues. Collaborate with other change managers, offering guidance, mentorship, and coordination of efforts. Embed all change-management tasks (communication, training, stakeholder engagement, etc.) into project schedules to ensure seamless delivery.
  • Assess User Readiness: Collect and analyse data (surveys, interviews, usage metrics) to gauge how prepared users are for the change. Use the findings to adjust plans and address gaps early.
  • Risks and Issues: Report change-related problems or potential risks.
  • Define & Measure Success: Use success metrics to understand and measure adoption rates, performance improvements, satisfaction scores, etc. Monitor these metrics throughout the change lifecycle and report progress.
Mandatory Qualifications
  • Experience applying a structured change management framework - you'll be using our proprietary model (built similar to PROSCI/ADKAR principles), so you must be comfortable adapting to new methodologies.
  • Proven ability to lead and motivate teams, set priorities, and manage competing demands.
  • Demonstrated track record of building change-management capability within a group (coaching, mentoring, developing processes, etc.).
Desirable Qualifications
  • Experience delivering business change management with operational teams
  • Experience in leading, planning, designing and delivering complex business change activities.
  • Hold a recognised change management qualification or certification (e.g., PROSCI etc.).
SFIASkills/Attributes
  • 5+ years of hands-on change-management experience
  • Proven track record of working side-by-side with project delivery teams to plan and execute change initiatives.
  • Able to navigate uncertain or evolving situations with incomplete information, and keep momentum going.
  • Exceptional communication skills, strong verbal and written abilities.
  • Capable of translating technical concepts into plain language for non-technical audiences and staff at every level of the organisation.
  • Resilience and self-direction, works independently with minimal supervision, stays focused on delivering results, and persists through setbacks.

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