Desktop Support Officer

5 days ago

Darwin, Northern Territory, Australia Centorrino Technologies Full time
Base pay range

A$60,000.00/yr - A$70,000.00/yr

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us

At Centorrino Technologies (CT), we\'re more than just tech—we\'re a community that goes beyond expectations. We\'ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We\'re excited by the fact our team is continuing to expand, and we\'re on the hunt for a Desktop Support Officer to join our team in Darwin to deliver high quality onsite technical support to our customers. The role is full-time and will require you to be onsite. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will interact with a wide array of technology including mac and PCs, tablet devices, server systems, network infrastructure and voice platforms, although the bulk of server and network elements will be managed by our specialist teams.

What you\'ll do
  • Ensuring the smooth day to day operations of the customers operations
  • Be personable with end-users, developing a friendly bond with customers
  • Collaborating with colleagues to determine processes that require improvement or can be handled more efficiently
  • Seeking customer feedback on performance and taking an active approach to continuously improve results
  • Identifying problems or requests without existing processes and collaborating with peers to develop and implement them
  • Ensuring documentation and procedures are up to date
  • Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
  • Collaborating with peers in other teams to ensure a successful outcome for the customer
What you\'ll bring
  • A passion for providing exceptional customer service, demonstrated by helping people fix technical issues with computers and other technology devices
  • A keen interest in technology and a strong desire to ensure that all technology is functioning optimally; willingness to learn new technology solutions and concepts to liaise with staff and external vendors
  • Effective communication skills when troubleshooting technical issues; ability to remain calm and articulate, providing clear explanations of problems and preventative measures
  • A positive attitude and can-do mindset, supported by a proven track record of helping others resolve technical issues
  • Excellent verbal and written communication skills, enabling effective communication with a wide range of stakeholders
  • Flexibility in handling unusual situations, such as staying back later or adjusting work schedules to accommodate unusual circumstances
Benefits

Why You\'ll Love Working Here: Our company is a hub of inspiration and creativity where employees love to work. We offer:

  • Extensive training and development opportunities to enable continual growth as part of your career planning
  • Discounts and benefits to maximise value
  • A choice of IT equipment to maximise success, with access to cost-price tech for personal needs
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.


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