AD, Sales Support

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At Optus, we don't sit back and let the future happen to us - we're out there crafting it. By growing into new technology and relentlessly improving every day, we're crafting a better tomorrow for all Australians.

Our diverse team's varied backgrounds and experiences drive innovation and customer connections.

The day to day

As an Associate Director, Sales Support & MNS Operations, you will lead all aspects of sales support and operational excellence in our Enterprise division. You will develop and implement a scalable Sales Support strategy, coordinate the Customer Assistance Executive (CAE) function, and ensure a seamless customer journey.

In your role, you will:

• Lead the MNS Quoting & Operations team, ensuring seamless integration and support for technology delivery.
• Drive automation and standardisation across ICT support processes to reduce manual effort and increase service reliability.
• Lead the offshore operating model, including capability planning, performance management, and execution.
• Act as the business owner for operational tools, championing the exploration and implementation of AI and automation.
• Drive high-impact, cross-functional initiatives in collaboration with Sales, Finance, Technology, and Delivery teams.

Why you are our next Associate Director, Sales Support & MNS Operations

• Proven experience in leading sales support teams with a track record of delivering outstanding results.
• Strong operational management skills with the ability to coordinate complex projects and ensure flawless execution.
• Outstanding ability to collaborate and build relationships with diverse teams and collaborators.
• Ambitious and approach, with a passion for continuously improving and innovating.
• Demonstrated ability to analyze data and metrics to make informed decisions and drive business success.
• Excellent communication and leadership skills, capable of inspiring and motivating teams to achieve their best.

What's in it for you?

• 3 days in the office, 2 days remote – with flexible hours to suit
• Inclusive carer neutral paid Parental Leave of up to 16 weeks.
• Competitive leave including 2 'Connected Leave' days.
• All Optus colleagues have access to resources, webinars and support via the 'Parents at Work portal'.
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please emailAccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.