Technical Claims Specialist

3 weeks ago

Melbourne, Victoria, Australia Marsh Full time

Technical Claims Specialist role at Marsh – join our Public Sector team in Melbourne. This is a hybrid role requiring you to work in the office at least three days per week.

An exciting opportunity has become available for a Technical Claims Specialist to join Marsh's Public Sector team in Melbourne. This role is integral to the delivery of claims management services to the Victorian Local Government Mutual Liability Scheme Members (Victorian & Tasmanian councils). You will handle a portfolio of public/product liability and professional indemnity insurance claims for Local Government clients, working collaboratively with clients and our broader Liability Mutual Insurance (LMI) Team to produce cost effective outcomes for the LMI Scheme.

Responsibilities
  • End to end management of a portfolio of complex, high value Public Liability and Professional Indemnity claims
  • Accurate reserving, claims investigation, manage claims costs, and negotiation with third parties
  • Attend mediations and negotiate with both panel solicitors and plaintiff solicitors
  • Build and maintain rapport with existing clients on claims and in educational presentations (forums and seminars)
  • Build and maintain relationships with internal and external stakeholders such as MAV, underwriters and reinsurers
  • Regular reporting of large and/or contentious claims internally and externally to reinsurers
  • Ad hoc tasks as requested by your manager
What you need to have
  • Extensive knowledge and experience in liability insurance, particularly public liability and professional indemnity
  • Tertiary qualifications in Law and/or experience in managing complex liability claims
  • Thorough knowledge of the Wrongs Act and common law principles
  • Previous experience working with Local Government is highly regarded but not essential
  • Excellent client communication and influencing skills
  • Ability to prioritise and organise tasks
  • A strong customer service approach and ability to develop and manage positive client relationships
What makes you stand out
  • Experience working with Local Government (desirable but not essential)
  • Proven ability to handle complex claims and negotiate effectively
  • Strong understanding of legal principles related to liability insurance
Why join our team
  • Exposure to public/product liability and professional indemnity insurance claims
  • Professional environment where your career path is supported within our global organisation
  • Collaborative team environment with energetic and supportive colleagues
  • Genuine work-life balance with a hybrid working environment

Applications from candidates who have appropriate approval to work in Australia. Successful applicants will be required to complete a criminal and bankruptcy check prior to commencement.

Marsh McLennan is a global leader in risk, strategy and people. For more information, visit or follow us on LinkedIn and X.

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