Customer Experience Supervisor

$70,000 negotiable + performance bonuses

This is a full-time temporary role (9 months), with the possibility of extension.

As Customer Experience Supervisor, you will be responsible for overseeing day-to-day customer experience and ensuring a high standard of customer service across all client interactions, both online and over the phone. Supporting corporate, leisure, and commercial clients, this role ensures bookings and customer queries are handled efficiently and professionally to ensure an excellent customer experience. The Customer Experience Supervisor also works closely with internal teams, manages shift coverage, monitors team communications, and ensures compliance with company policies and regulatory requirements.

Your responsibilities include, but are not limited to:

• Supervise and support the customer experience team across phone, email, and online platforms.

• Operate and oversee the reservations system to process and troubleshoot bookings.

• Monitor task completion against service standards and deadlines.

• Identifying customer needs and determining how they can be met through product or service enhancements.

• Ensure accurate record-keeping and documentation for all customer interactions.

• Manage chargebacks, debt collection, and hot alert reporting procedures.

• Deliver training and coaching on customer service best practices.

• Provide feedback to senior management on recurring issues and service trends.

• Liaise with external regulators (AFIA, Fair Trading, QPAC) on request

Your Experience

We are looking for someone who can demonstrate experience in the following areas:

• Proven experience providing leadership, direction, support and motivation to team members.

• Strong communication and interpersonal skills.

• Ability to learn and utilise various booking systems and internal software

• Ability to lead by example and provide constructive feedback.

• Organised, detail-oriented, and able to multitask effectively.

Employee Benefits

Base Salary + performance incentives

Earned Wage Access - access your earned wages instantly between paydays

Ongoing training and development - utilise our global network's wealth of knowledge

Employee and "family & friends" discounts on car rentals globally

Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more

Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Customer Experience Supervisor? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary?

At Enterprise Rent-A-Car our guiding principles, and humble beginning, revolve around personal honesty and integrity. We believe in strengthening our communities, serving our customers as if they were our family, and rewarding hard work. These things are as true today as they were when we were founded. Enterprise Holdings is the world's largest car rental company with a global network that spans across more than 90 countries with more than 1.9 million vehicles - taking our customers wherever they need to go. Enterprise Rent-a-Car is a member of the Australian Finance Industry Association (AFIA) – Fleet & Rental Division so that our customers can be assured that they can expect the highest level of professionalism and integrity when using our services.

At Enterprise Rent-A-Car our guiding principles, and humble beginning, revolve around personal honesty and integrity. We believe in strengthening our communities, serving our customers as if they were our family, and rewarding hard work. These things are as true today as they were when we were founded. Enterprise Holdings is the world's largest car rental company with a global network that spans across more than 90 countries with more than 1.9 million vehicles - taking our customers wherever they need to go. Enterprise Rent-a-Car is a member of the Australian Finance Industry Association (AFIA) – Fleet & Rental Division so that our customers can be assured that they can expect the highest level of professionalism and integrity when using our services.

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