Customer Services Officer

4 weeks ago

Kingston, Australia OneCare Limited Full time

Who we are
OneCare is a not-for-profit aged care organization, founded on the principles of compassion, respect and dignity for the individual. We take a holistic approach to the provision of our services, treating each resident and consumer as a 'whole person' with regard to the design and delivery of their individual care and well-being. We have a rich history and have been providing residential aged care for more than 40 years.

What we need
A highly motivated Customer Services Officer to join our friendly team

This position is Full Time.

What will you do?
As the Customer Services Officer you will have the opportunity to:

  • First point of contact to our wonderful residents and visitors entering the facility
  • Front Office reception duties including answer phone calls and queries
  • Data Entry and record keeping
  • Administration tasks using the Microsoft Office Suite
  • Mail handling and distribution
  • Gain and apply knowledge in the processes of our business in order to best support our customers both internally and externally
  • Other administrative duties to support the Regional Operations Manager and Management Team.

What you bring to the role

  • Genuine interest to work in an administrative role
  • Ability to work as part of a team
  • Experience in a customer service environment (desirable)
  • Outstanding written and verbal communication skills
  • A can-do attitude with the ability to learn and grow on the job
  • A friendly, outgoing personality and a pleasant phone manner
  • A desire to work in the not-for-profit sector in a rewarding environment

What you get in return

  • Competitive remuneration with access to not-for profit salary packaging up to $18,550 per FBT year.
  • Ongoing professional development opportunities, including access to our scholarship program.
  • Rewarding role working for a highly respected Tasmanian not-for-profit organisation which is a leader in the aged care sector.
  • Access to Employee Assistance Program for you and your family, discounted private health, plus ongoing health and wellbeing activities

How to apply

Please submit your resume and cover letter outlining why you feel you are suitable for the position through SEEK by 9.00am Friday 19th September 2025. Note: Shortlisting and interviews will occur on receipt of application.

For further information about this role please contact George Wilson, Regional Operational Services Manager on 0419 373 826.

Candidates are to provide evidence of NDIS Endorsed Working With Vulnerable People Registration (essential) and Covid-19 vaccination (if applicable) to work at OneCare.

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