Membership Coordinator

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The Membership Coordinator plays a key role in supporting MRBTA members to thrive by offering connection to MRBTA's marketing and visitor servicing channels, and business training and development opportunities.

Reporting to the Membership Manager, the Membership Coordinator strives to provide an outstanding level of service for our 700+ members, acting as the first point of contact for all membership enquiries.

The Membership Coordinator provides support to the team to ensure that membership services are delivered in a way which is both efficient and tailored to the individual needs of members.

This is a part-time role (3-4 days per week), based at the Margaret River Visitor Centre.

Key Accountabilities

Member support and development

Assist with coordination of membership calendar, including training and product development programs.

Ensure that excellent service levels are delivered to members through providing a range of in-person and online support.

Provide trouble shooting support for bookings and referrals through MRBTA channels.

Administration

Support annual membership renewals process.

Assist with the delivery of member onboarding.

Assist with member account administration, using systems such as the CRM, Sharepoint and member support register.

Assist with administration of member benefits.

Assist with membership reporting and other internal processes as required.

Marketing & Communications

Assist with accurately representing member product on MRBTA's consumer channels, e.g. Regional Map, and member content at

Contribute to the delivery of communications with members – e.g. Weekly newsletter, MRBTA Members' Facebook Group, relevant sections of

Assist with internal product training for visitor servicing and marketing

The successful candidate will be :

Proactive & Solution-Oriented : Takes initiative, identifies opportunities, and develops effective solutions to support members, events and the team.

Excellent Communicator : Strong verbal and written communication skills to engage internal teams and members.

Highly Organised & Detail-Oriented : Manages multiple tasks effectively, ensuring accuracy in content, marketing assets, and event partnerships.

Proficient with systems and digital platforms : Demonstrates familiarity with updating website content and publishing digital assets.

Collaborative Team Player : Works well with internal teams and external stakeholders.

Adaptable & Resilient : Thrives in a dynamic environment, adjusting to shifting priorities as needed.

About MRBTA

The Margaret River Busselton Tourism Association (MRBTA) is a self-funded, not-for-profit, incorporated association with over 50 years' experience in supporting the Margaret River Region to thrive through tourism.

Our diverse team of 160 employees is spread across the precious patch of earth between Busselton and Augusta. We share a common passion for the region and we are driven by a vision to produce outcomes from tourism which make it a better place to live, work and visit.

Our vision is supported by a unique organisational structure which allows us to perform the functions of both :

Australia's largest Local Tourism Organisation (LTO) : Performed by our Tourism Division, which seeks to develop a robust tourism industry through considered destination management, contemporary marketing and visitor servicing, incisive industry capacity and capability building, and influential advocacy.

Capes Foundation : This Division seeks to sustain and share our region's rich environment, history and culture at the eight sites entrusted in our care – Ngilgi, Lake, Mammoth & Jewel caves, Cape Naturaliste & Cape Leeuwin lighthouses, Capes Raptor Centre, and Forest Adventures – and by working collaboratively with partners on regional initiatives.

How to Apply

Please apply online via Seek with a CV and a cover letter setting out how your skills and experience would enable you to fulfil the requirements of this role.

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