Administrative Officer Level 3

South Eastern Sydney Local Health District

REQUIREDREQUISITION ID: REQ600155

Employment Type: Temporary Full Time until 10 July 2026

Position Classification: Administrative Officer Level 3

Remuneration: $68,338.79 - $70,468.72 per annum plus Superannuation

Hours Per Week: 38

Applications close: 17 September 2025

Role overview

The Administration Officer, Renal Department (includes 4 West and Montgomery Street) coordinates outpatient clinic bookings and provides a range of administrative and clerical support services to enable St George Hospital Renal Department outpatient services to achieve their objectives in a timely, reliable and efficient manner. The position will be responsible for a wide range of administrative functions, such as answering general enquiries, updating patient information, referral processing, patient billing, transcription, scheduling appointments and other tasks associated with the service. The ideal candidate will have a customer service focus and a commitment to helping others.

The Organisation

The vision for South Eastern Sydney Local Health District (SESLHD) is "exceptional care, healthier lives". SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

Responsibilities

• Coordinate outpatient clinic bookings and provide administrative and clerical support to enable Renal Department outpatient services to operate efficiently.
• Answer general enquiries, update patient information, process referrals, handle patient billing, transcription, and schedule appointments.
• Support a range of administrative tasks with minimal supervision while maintaining accuracy and timeliness.

Benefits

• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Salary packaging options that reduce your taxable income and increase take-home pay, including up to $9K for living expenses and $2.6K for meal & entertainment and novated leasing.

Employee Assistance Program (EAP) for employees and family members.

Selection Criteria

• Demonstrated ability to perform a wide range of administrative tasks under general instruction requiring minimal supervision.
• Experience in responding to enquiries and determining appropriate responses in a complex work environment.
• High level interpersonal, written and verbal communication skills and the ability to confidently and courteously deal with a variety of people.
• Commitment to providing quality service and quality improvement initiatives in workplace practices and procedures.
• Well-developed organisational skills and ability to prioritise tasks.
• Understanding of outpatient clinics, including knowledge of patient billing and related processes.
• Ability to use computer hardware, software applications and electronic patient administration systems (e.g., eMR Outpatient Clinic Scheduler and iPM) and Microsoft Office programs, including Outlook and Word, or willingness to learn.
• Ability to work independently and as part of a team while promoting positive workplace culture.

Other information

Need more information? Click for the Position Description and SESLHD Expected Standards. Find out more about applying for this position. For role-related queries, contact Camille Attwood via email at Camille.Attwood@health.nsw.gov.au.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all employees, irrespective of age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees to define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments

NSW Health recognises everyone is unique and you may require adjustments to ensure the best opportunity to apply. If we can make adjustments to the NSW Health recruitment/interview process, please email SESLHD-Recruitment-STG@health.nsw.gov.au with details. Adjustments may include but are not limited to physical requirements, interview setups and specific interview availability times where required.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description.

NSW Health acknowledges the traditional lands and language groups of New South Wales and pays respect to Aboriginal communities today.