Sales Advisor, Mulgrave

2 weeks ago

Melbourne, Victoria, Australia Tesla Full time

Join to apply for the Sales Advisor, Mulgrave role at Tesla.

What You'll Do
  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
  • Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Be the primary contact point for all customer interactions throughout their purchase experience
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
  • Ensure vehicles readiness in preparation for the customers delivery appointment.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
  • Execute customer trade-ins and documents on delivery day
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
  • Perform additional responsibilities as assigned to meet business needs
What You'll Bring
  • Client service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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