Manager, Compliance Operations

will be unavailable on Saturday, 22 March 2025, from 7:30 AM ACDT until 10:30 AM ACDT due to scheduled maintenance.

Essential Services Commission of South Australia
Job reference: 658492
Location: ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Full-time, ongoing contract

ASO6 - $98,478 - $104,165

Do you:

• possess a sharp eye for detail and an investigative mindset?
• have an expert ability to identify and address non-compliance issues with a knack for crafting strategies to support good regulatory standards?
• appreciate flexibility and the option to undertake hybrid working?

The Essential Services Commission (Commission) is looking for a compliance professional to join our Regulatory, Monitoring and Evaluation group in the position of Manager, Compliance Operations. If you are ethical, responsive, accountable, have an inquiring mind and enjoy building inclusive relationships, this position may be for you.

About the role

Reporting to the Director, Compliance and Enforcement, the Manager, Compliance Operations is responsible for providing expertise in compliance functions across the industries regulated by the Commission. This includes a range of activities to ensure the effectiveness and integrity of the Commission's compliance, investigation and assessment programs.

Specifically, this role is responsible for taking an active role in assessing, identifying and coordinating issues related to non-compliance, or potential non-compliance from regulated entities. Developing and implementing strategies to facilitate achievement of compliance and leading the Compliance and Investigations team in their duties are also core requirements of this role.

To be successful in this role, you will have significant experience in conducting compliance investigations, continuously improving compliance programs and proven ability to interpret and apply legislation and regulatory instruments. You will have demonstrated experience in stakeholder engagement and the ability to prepare high-quality written documents. Leadership experience is also required for this role.

A tertiary qualification in a relevant discipline such as law, business, commerce or Government investigations would be highly regarded for this position.

About the Commission

The Commission adds long-term value to the South Australian community by meeting its objective through independent, ethical and expert regulatory decisions and advice. We are a statutory authority established as an independent economic regulator and advisory body to protect the long-term interests of South Australian consumers with respect to the price, quality and reliability of essential services.

Our role incorporates licensing, consumer protection, service standards, pricing, monitoring, compliance and public reporting in the water, electricity and gas industries, and access regulation of essential ports and rail infrastructure. We also provide advice and conduct inquiries to inform the South Australian Government on economic and regulatory policy issues, and provide advice to local government.

What we can offer

The Commission and the South Australian public sector promote diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

We support our employees to deliver high quality outcomes by genuinely providing a great work culture, fostering employee relations and valuing health and wellbeing. We also offer all staff ongoing professional development and access to generous learning and development provisions. We offer hybrid ways of working for all staff and support flexibility for our people.

We are committed to an inclusive workplace that values diversity and actively promote a culturally safe workplace by developing and implementing inclusion-based action plans, including a Reconciliation Action Plan and Disability Access Inclusion Plan.

In addition, the Commission is proudly White Ribbon Australia accredited and adopts a zero-tolerance approach towards domestic violence and disrespectful behaviours of any kind in the workplace and in the broader community.

How to apply

Applications should include a resume and a cover letter of no more than 500 words outlining how your skills will complement the role and our organisation. Applications without a cover letter or a cover letter of more than two pages may not be considered.

For further information about the role, please contact Laura McDonald, Director, Compliance and Enforcement via email to

Applications should be addressed to Rachel Wilkinson, Manager, People and Culture via email to

We are committed to providing an accessible recruitment process for all applicants. Please contact us at if you feel that further guidance or support might assist you with the application process and we will be happy to discuss this further with you.

Applications close 11.00pm on Sunday, 23 March 2025.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.