Service Support Officer

3 weeks ago

NewcastleMaitland, Australia Bendigo Advertiser Full time
Overview

Service Support Officer - Care Navigation role at Bendigo Advertiser. The Service Support Officer (SSO) Care Navigation works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our SSO's, for our teams, potential clients, clients, representatives, and contractors, are delivered locally and centrally and is a key role that seamlessly supports areas, regions and functions with strong administration delivery.

The SSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally: Care Navigation.

Key Focus Areas
  • Provide reliable and consistent administrative support for colleagues, potential clients, clients, their representatives and contractors across our Care Navigation Service, Partner Services and Areas/Regions.
  • Work closely with colleagues and teams for best practice, consistent ways of working to meet regulatory, service and care requirements across our teams.
  • Support and drive positive communication, collaboration and engagement across the team and with internal and external stakeholders.
  • Be able to focus on stream activity and be ready to support on occasion in other streams for seamless administration and support activity across HCAH.
What you need to apply
  • Essential
    • Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
    • Previous experience in an administrative role or similar
    • Excellent telephone etiquette and communication skills
    • Proven ability to engage with clients and customers over the phone in a professional and courteous manner
    • Demonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively
    • Strong verbal communication skills with the ability to articulate information clearly and concisely over the phone
    • Strong organisational skills including effective time management and ability to prioritise
    • Knowledge of relevant compliance requirements with the Aged Care sector
    • Displays initiative with analytical and problem-solving skills
    • Strong administrative and computer skills
    • Ability to work independently and as part of a team
    • Empathy and patience
    • Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders
    • Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only)
  • Desirable
    • Certificate III in Administration, Aged Care, Project Management or similar
    • Certificate IV or Diploma in Aged Care, Administration, Project Management or similar
    • Knowledge of the Home Care Package Operations Manual
    • Knowledge of the Aged Care Quality Standards
    • Ability to familiarise with the HammondCare Aged Care Enterprise Agreement 2023

For any specific queries please contact All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Newspaper Publishing
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