Home Support Officer

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Calvary Cessnock Retirement Community

Permanent Full Time- Home Support Officer

Progress with purpose at one of Australia's largest health care providers

Australia's number-one most attractive employer according to Randstad 2025 survey

Get ahead with salary packaging, benefits and professional development in a supportive team environment

About The Role

The Home Support Officer is the face of the home, providing a key point of contact for residents and their families, visitors, employees and potential new residents delivering a high level of customer service to all key stakeholders, whilst also coordinating all administration tasks of the home.

Your Main Duties Will Include

Ensure Home rosters / roster allocations are administrated upon direction of the Home Manager or Clinical Leadership team to provide optimal service.

Manage the day-to-day administration of the Home, ensuring the activities are clear and timely to support the smooth delivery of consumer care

Ensure rostering allocations are compliant with Award/Agreement provisions.

About You

Excellent communication skills both written and verbal.

Excellent customer service skills.

Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc.) and ability to learn new ones when required

Relevant experience in an administrative role in a complex environment or an equivalent combination of relevant experience and education / training.

Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.

Previous experience in aged /health care.

Rostering and payroll experience using Kronos is Desirable but not Essential

For further information please contact Dyanne Johnston, Home Manager on or

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your Benefits

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please Note The Following

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role

You may be required to provide evidence of immunisation as required for your role.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeOther

Job function

• Job functionOther
• IndustriesNewspaper Publishing

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