Bookkeeping Quality Analyst

Overview

Bookkeeping Quality Analyst – Visory

Melbourne, VIC, Australia
• AUD 85k-100k per month
• 9-Month Fixed-Term Contract (Mat Leave Cover); potential to extend or convert to permanent

About Us

Visory is on a mission to put the financial back office of small businesses on autopilot, so founders can stop drowning in bookkeeping and start making better decisions. Visory combines a powerful platform, a dedicated team of experts, and actionable business insights to transform how businesses manage their financial performance. We're backed by world-class investors and growing across the US, ANZ, and beyond.

The Opportunity

As a Bookkeeping Quality Analyst, you will be responsible for ensuring high-quality bookkeeping and payroll standards for Visory customers. While process improvement is part of the role, the primary focus is on reviewing and quality-controlling work completed by our Marketplace Experts across bookkeeping, payroll, and other financial service workflows. You will leverage your bookkeeping and payroll expertise to maintain accuracy, identify errors, and uphold best practices, while supporting process optimisation and automation efforts. Success in this position ensures that quality at Visory is upheld through accuracy, timeliness and attention to detail in customer deliverables.

On a Day-to-day Basis, You'll Be Responsible ForQuality Control & Assurance

• Review and validate bookkeeping and payroll work completed by marketplace experts, ensuring accuracy and compliance with best practices.
• Ensure exceptional customer outcomes by maintaining high service standards and low error rates.
• Track and resolve quality issues while keeping customer information accurate and up to date.
• Embed quality checks into workflows to ensure consistent service excellence.

Process Optimisation & Automation

• Identify and implement best-practice processes for bookkeeping and payroll workflows.
• Continuously optimise workflows to reduce inefficiencies and improve customer outcomes.
• Collaborate with Product & Engineering teams to enhance automation in financial workflows.
• Contribute to Product Backlog Refinement (PBR) by turning process insights into product enhancements.

Supporting Continuous Improvement

• Identify common errors and trends in bookkeeping and payroll processing to proactively improve training and quality controls.
• Collaborate with cross-functional teams to test new features, conduct quality assurance (QA), and user acceptance testing (UAT).
• Help facilitate sprint planning and development team desk checks.
• Drive a culture of experimentation, innovation, and continuous improvement.

We're Looking For Someone Who Has

• Hands-on experience in bookkeeping and payroll, with a strong focus on quality control and accuracy.
• Professional qualification in Accounting, Bookkeeping, Finance, or a related field.
• BAS Agent registration is highly desirable.
• Expert knowledge of Xero, with experience in additional platforms being advantageous.
• Strong analytical skills with a problem-solving mindset and a keen eye for detail.
• Proven ability to review and quality-control bookkeeping and payroll work, identifying and resolving discrepancies.
• Ability to work cross-functionally with teams across Product, Engineering, and Operations.
• Experience with automation tools and workflow optimisation (e.g., ClickUp, Jira) is a plus.
• Strong communication skills, both written and verbal, with the ability to provide clear feedback to internal teams.
• Ability to manage multiple priorities effectively in a collaborative team environment.
• Experience in a start-up is advantageous

Our Values

• People First – Empathy and humility over all else
• No limits mindset - Fear of failure? It's low around here. When we fail, we fail fast
• Honesty - Constructive confrontation and continuous feedback is key
• Results driven - We are output focused and don't respect superficiality
• Resilience - We value grit: perseverance is our "middle name"
• Integrity - We always do what's right, not what's convenient

Our Hiring Process

• Our first introduction – 30 minute phone call
• Getting acquainted and understanding your skills – 1 hour MS Teams call
• Culture and values interview - 1 hour MS Teams call
• Decision

Note: Some emails may be routed to junk mail; please check there if you haven't heard back.

Seniority level

• Entry level

Employment type

• Contract

Location: Melbourne, Victoria, Australia

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