Mainframe Technical Support Specialist

3 weeks ago

Melbourne, Victoria, Australia VicRoads Full time

Mainframe Technical Support Specialist (AWS & TomCat)

Join to apply for the Mainframe Technical Support Specialist (AWS & TomCat) role at VicRoads

Mainframe Technical Support Specialist (AWS & TomCat)

Join to apply for the Mainframe Technical Support Specialist (AWS & TomCat) role at VicRoads

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Talent Acquisition, Development, Cloud and EPMO

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety

Employment Type: Full Time - Ongoing
Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you

VicRoads is continuously seeking talented individuals who are driven to make a meaningful impact on customers and see the direct results of their work in a unique environment. We prioritize hybrid working, work-life balance, and a commitment to excellence in development, striving to create positive outcomes in everything we do

About Opportunity

We are seeking a skilled and customer-focused Technical Support Specialist to provide Level 2 application support for VicRoads RLS Frontline Applications, including the Driver Licensing System (DLS), Vehicle Registration and Identification System (VRIS), and associated technologies. This role is critical in ensuring the stability, performance, and availability of applications hosted in AWS environments using Apache Tomcat on Linux.

Incident & Problem Management, manage and resolve incident tickets escalated from the Service Desk, collaborate with internal and external teams to ensure timely issue resolution, conduct root cause analysis and implement preventative measures, document solutions and monitor trends for proactive support, and report any instances of security non-compliance.
Performance Monitoring, monitor application performance and capacity within AWS, configure alerting thresholds to detect and respond to performance degradation, proactively investigate and resolve alerts, and continuously optimize applications for efficiency and reliability.
Application Management, ensure the efficient operation of mainframe batch processing in AWS, manage internal AWS-based applications for stability, performance, and security, provide technical support for mainframe applications and batch functions, and actively participate in code reviews and debugging activities to maintain high-quality standards.
Communication & Collaboration, communicate incident status and resolutions clearly in non-technical language, collaborate effectively with DBA, cloud infrastructure, and development teams, support technology changes through participation in an out-of-hours roster, and perform other duties as directed within the scope of the role.

About you

You are an experienced IT professional with a strong background in incident, request, problem, change, and release management within complex environments. Your technical expertise spans hardware, software, databases, and cloud-based solutions, and you bring well-developed troubleshooting skills across both on-premises and SaaS platforms. You're action-oriented, capable of resolving technical issues efficiently, and consistently meet service level expectations. Your ability to work independently, manage multiple tasks in a fast-paced setting, and build strong relationships with stakeholders sets you apart. You're a clear communicator with excellent problem-solving skills, attention to detail, and a proactive, self-motivated approach to learning and improvement.

Ideally, you also bring experience with technologies such as AWS (IAM, EC2, CloudWatch, RDS, S3), Linux OS, Apache Tomcat, Mulesoft, Java, DB2, SQL, and log analysis tools like Elastic Observability. Familiarity with infrastructure-as-code tools like Terraform and AWS CloudFormation, as well as services like Lambda and CodePipeline, will be highly regarded.

Baseline Security Clearance needed or eligibility to obtain (VicRoads Sponsored)

Culture:

To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

What we offer:

Competitive salary and benefits
Supportive, diverse, and inclusive work environment
Opportunities for professional and personal development
Flexible working arrangements and family friendly practices

How to apply

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the "Apply" button.

For a copy of the Position Description please email

Unfortunately, applications cannot be accepted via this email.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology
IndustriesInformation Services

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