Customer Service

3 weeks ago

Perth, Western Australia Randstad Australia Full time

Exciting opportunity to join our State Government clients team on a temp - ongoing contract. The successful candidate will need to be customer focused, proactive and a team player.

Role: Route Assessment Support Officer
Location : Redcliffe, free parking onsite
Rate: $39.80ph + super
Length: 6 months ongoing
ASAP start

*As the position is ongoing (6 months temp contract), WHV wouldn't be eligible for the role

Duties:

  • Assess requests and issue appropriate Permits for Restricted Access Vehicles (RAV)
  • Provide timely and accurate advice to customers on RAV related matters.
  • Provide responsive advice to enable timely and efficient processing, issue, and reissue of permits.
  • Participate and provide support for the planning and technical functions associated with RAVS access to the road network.
  • Participate in the development and continuous improvement of the section's practices and processes.
  • Perform route assessments for safety, access or infrastructure and development initiatives.
  • Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.
  • Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
  • Build and enhance working relationships with the access section team members, external stakeholders

Note: Some regional intrastate travels required, including overnight stays from time to time. ( cliet will pay for food etc it will only be one night maybe every 3 months if that )

ESSENTIAL:
Skills, knowledge, and experiences in:

  • Provision of customer focused service.
  • Work organisation with the ability to meet work schedules and deadlines.
  • Ability to communicate effectively in verbal and written form.
  • Ability to use initiative in problem solving and decision making.
  • Ability to operate effectively in a team.
If this position is of interest to you, please click on "APPLY" or email your updated resume to avani.limaye@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, communication, multi tasking, team player

qualifications

  • Relevant work experience is essential

education

Secondary School/High School

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