Salesforce Functional Consultant

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

About the Role:

The Salesforce Functional Consultant will be responsible for gathering business requirements, translating them into technical specifications, configuring Salesforce, and providing ongoing support to users. A strong understanding of Salesforce Sales Cloud, Service Cloud, and particularly Agentforce is essential for this role.

Responsibilities:

• Collaborate with stakeholders to understand business needs and translate them into effective Salesforce solutions.
• Perform Salesforce configuration, including custom objects, fields, workflows, process builder, and validation rules.
• Design and implement solutions leveraging Salesforce Sales Cloud and Service Cloud.
• Demonstrate strong functional knowledge of Agentforce, including its setup, configuration, and best practices for optimizing agent productivity and customer interactions.
• Conduct gap analysis between current business processes and Salesforce capabilities.
• Create detailed documentation, including functional specifications, test plans, and user training materials.
• Provide training and support to end-users to ensure successful adoption of Salesforce.
• Work closely with development teams to ensure successful implementation of custom solutions.
• Troubleshoot and resolve Salesforce-related issues.
• Stay up-to-date with Salesforce releases and new features, especially those related to Agentforce.

Qualifications:

• Minimum of 5 years of experience as a Salesforce Functional Consultant or similar role.
• Proven expertise in Salesforce Sales Cloud and Service Cloud.
• Demonstrable good knowledge and experience with Agentforce functionalities and configurations.
• Salesforce Administrator certification is required; additional certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant) are a plus.
• Strong understanding of CRM principles and best practices.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Experience with Agile methodologies is preferred.

Pay range and compensation package:

Location: Sydney

Equal Opportunity Statement:

Tata Consultancy Services is committed to diversity and inclusivity in the workplace.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

We're keeping this role focused on the Salesforce Consultant responsibilities and qualifications as described above.