Social Media Coordinator

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF's actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.

Benefits of working with MSFAustralia

• Flexible & hybrid working arrangements
• Salary packaging plus insurance benefits & allowances
• Annual salary review
• Annual performance review
• Annual personal training budget & LinkedIn learning Licence
• Employee Assistance Program
• Strong culture of diversity and inclusion
• Additional leave & purchased leave options
• Novated lease & retail discount benefits
• Monthly Friday afternoons off

Responsibilities

Reporting to the Digital Marketing Manager (Comms & Brand) this fast-paced role will support the design and implementation of the organic social media strategy for MSF Australia and New Zealand, focusing on creating, moderating, and disseminating engaging content across all social media channels.

With the accountability for maintaining MSF's voice across social media, as the first point of moderation you will provide responses to supporter questions and comments ensuring compliance with guidelines, privacy and usage regulations, editorial standards and ethical best practices. You will be responsible for maintaining an engaging social media calendar covering priorities across the organisation, as well as assisting with content creation for paid awareness campaigns. Budget management, reporting and hitting targets are key metrics of the role.

As a part of the highly accountable and progressive Digital team your work will contribute to elevating MSF's online presence, increasing engagement and driving impactful fundraising, awareness and recruitment campaigns across Australia and New Zealand.

Requirements

To be successful in this visible position, you will be known for delivering swiftly to deadline, being agile, and having a keen interest in staying up-to-date with the trends in a constantly-changing social media landscape. Ideally you will be motivated by working in a humanitarian aid organisation and can demonstrate the following:

• Qualifications in Communications, Digital Marketing, Social Media, or relevant professional experience in creative content production (experience working on fundraising campaigns or non-profit work will be highly regarded).
• Experience developing, implementing and managing social media content across Facebook, LinkedIn, YouTube, Instagram, and X; with experience on TikTok also a benefit.
• Demonstrated experience managing and optimizing social media campaigns, including audience research and targeting.
• Ability to read and interpret social media metrics to optimise performance and provide insights-based reports.
• Experience using social media scheduling and listening tools (Sprout Social, Hootsuite, Meltwater, Talkwaker, or other social media dissemination platform).
• Strong copywriting and editing skills, with accuracy and attention to detail.
• Outstanding communication and interpersonal skills.

Applications

Select the Apply button and upload your resume and cover letter.Applications will be reviewed on receipt.

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia (MSFA) is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, call or email MSFA Human Resources on +61 2 8570 609 MSFAOfficeRecruitment@sydney.msf.org

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.

In support of the Child Protection Policy, a criminal background check will be required during therecruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.