Trainee - Customer Service Officer

Overview

1 week ago Be among the first 25 applicants

Salary: $601.70 to $827.40 per week (dependent on age)
Plus 12% Superannuation

Position Status: 12 Month Traineeship

Hours of Work: 35 Hours Per Week (9-day fortnight)

Closing Date: 5.00pm Sunday 14 September 2025

About Council

Cowra Council employs over 200 full time equivalent staff, our vision is to be a leading, innovative and creative community, proud of our place in history and offering opportunity with the best of country living. The region enjoys a range of economic, social, educational and health services with a welcoming community that embraces new members from all backgrounds. We strive to provide, maintain and extend Council services to improve the quality of life for residents throughout the Shire. We aim to actively lead, facilitate and foster sustainable development and wealth generating opportunities through agricultural, industrial, commercial and tourism growth.

The Opportunity

Are you looking to kickstart your career in Local Government in Cowra and obtain a qualification whilst receiving on the job training? Then a traineeship with Cowra Council may be the opportunity for you We are looking for a motivated and enthusiastic individual to join our Finance team as a Trainee - Customer Service Officer. This is a fantastic opportunity to gain hands-on experience while completing a nationally recognised qualification - Certificate III in Business (Customer Engagement).

The Trainee - Customer Service Officer is part of a small team who are the face of our organisation. The successful applicant will be passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment. This position is responsible for processing front counter and over the phone customer transactions and enquiries using a variety of computer systems as well as liaising across all departments to refer customer services enquiries onto the relevant personnel.

Responsibilities

• Processing front counter and over the phone customer transactions and enquiries using a variety of computer systems.
• Liaising across all departments to refer customer services enquiries to the relevant personnel.

To be successful, you will have

• Excellent communication and problem-solving skills.
• The ability to follow direction and procedures, while showing initiative.
• Intermediate to advanced computer literacy skills with high levels of data entry accuracy and speed.
• High resilience and the ability to work well under pressure.
• The ability to maintain confidentiality.
• Previous experience in processing of credit card payments and cash handling (preferred).

Benefits

Benefits of working at Council include:

• Fortnightly RDO
• Four weeks of Annual Leave per year
• Access to Long Service Leave after five years
• Three weeks sick leave per year
• Corporate Wellbeing Programs, including Fitness Passport and Health and Wellbeing initiatives including two Health and Wellbeing days per year
• Employee Benefits Program
• Employee Assistance Program (EAP)
• Paid parental leave

In addition, we value work-life balance and offer opportunities for training and professional development.

Position Description and How to Apply

Please click on the link for a full copy of the POSITION DESCRIPTION.

For further enquiries please contact Manager - Finance Scott Ellison on

How to Apply

Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer questions relating to the selection criteria on the online application below. Your answers will be accessed and rated, so please take time to provide examples of demonstrated experience when requested. You will also be asked to attach your current resume which should include two referees. A cover letter is not mandatory, but may be added if so desired.

Cowra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, please advise at time of application.

Applications Close: 5.00pm, Sunday 14 September 2025

Pre-employment Screening

If shortlisted for an interview, you must be prepared to undergo the following pre-employment screening processes as part of the selection process:

• A pre-employment physical examination, including hearing, drug & alcohol assessments.
• Please include two referees in your resume for reference checking purposes and ensure their details are current.
• Provide the applicable Working with Children Check number if required for the role.
• Council may also check authenticity of certificates and qualifications.

Privacy and Equal Employment Opportunity

Privacy Statement: As part of the recruitment process, Cowra Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. It will be included in the recruitment file and accessed only by Recruitment Selection Panel members.

Equal Employment Opportunity: Council aims to ensure fair, equitable and non-discriminatory consideration for all applicants, regardless of sex, ethnic or racial origin, or physical disability.

Seniority level: Internship

Employment type: Full-time

Job function: Other

Industries: Government Administration

Applications close status and additional notes: Referrals increase your chances of interviewing at Cowra Council by 2x. We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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