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Customer Service Officer

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Cowra, Australia beBeeCustomer Full time $24,416 - $34,424
Job Overview

This is an exciting opportunity to contribute to a finance team as a customer service officer.

The ideal candidate will be passionate about delivering exceptional face-to-face customer experiences and thrive in a fast-paced environment.

Key Responsibilities
  • Process front counter and phone customer transactions and enquiries using computer systems.
  • Liaise across departments to refer customer services enquiries to relevant personnel.
Requirements
  • Excellent communication and problem-solving skills.
  • Able to follow direction and procedures, showing initiative.
  • Intermediate to advanced computer literacy skills with high accuracy and speed.
  • High resilience and ability to work well under pressure.
  • Maintain confidentiality.
  • Previous experience in processing credit card payments and cash handling preferred.
Benefits
  • Fortnightly RDO.
  • Four weeks annual leave per year.
  • Access to long service leave after five years.
  • Three weeks sick leave per year.
  • Corporate wellbeing programs.
  • Employee assistance program (EAP).
  • Paid parental leave.