Client Services Officer
2 weeks ago
- Work in a feminist, multidisciplinary team to drive real change
- Be the first point of contact for women and gender diverse clients
Permanent Full-time
$76,950-82,600 p.a.
About the Centre
The Women's Legal Centre ACT is an innovative, specialist community legal centre providing crucial legal and social support services to women, trans and gender diverse people in Canberra and committed to our vision to keep women safe, strong and in control of their lives.
Benefits & Culture
- Generous salary packaging + super + 5 weeks' paid leave
- Genuine commitment to a flexible working environment that supports a diverse workforce
- Well-established, sector leading, award winning service with long-term, secure funding
- Health and Wellbeing allowance
About the Role
The Client Services Officer reports to the Client Services Coordinator and works under general direction, applying well-established procedures to manage the Centre's reception and inter-related administrative function. They are, most times, the first face of the Centre for clients, and responsible for ensuring clients receive a smooth, warm and responsive welcome. They respond toall initial external enquiries and assume responsibility for critical administrative work to support client service delivery.
The role cultivates effective internal and external relationships, acting as a critical conduit between requests for assistance and the Centre's legal practice. They work closely with the Client Services Team to ensure cohesive support to clients, responsible for administrative and business processes that support integrated practice.
- Assume responsibility for reception and administrative functions in alignment with the Centre's policies and practice model.
- Engage with staff across the Centre to maximise outcomes in line with the integrated and multidisciplinary service model.
- Work in close collaboration with the rest of the client services team, undertaking administrative processes related to new clients and intake.
- Manage and plan the administration of the Centre's pro bono clinics, in collaboration with various stakeholders and teams.
- Positively participate and proactively engage in regular supervision and yearly performance reviews, identifying and building on areas of strength and development.
Skills and Qualifications required
- Hold or be eligible for Working with Vulnerable People registration (ACT)
The Centre highly values lived experience of intersectionality and welcomes applications from First Nations women, women from migrant and refugee backgrounds, women of colour and women with other relevant lived experience.
Email your CV and 1-page cover letter to recruitment@wlc.org.au addressing your motivation, the capabilities in the Position Description as well as a tailored overview of your relevant experience.
Applications will be reviewed on a rolling basis. Interested candidates should apply as soon as possible.
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Client Services Officer 15h Left
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