Claims Specialist
4 weeks ago
Join to apply for the Claims Specialist role at Suncorp Group.
Location: Brisbane, Melbourne or Toowoomba
Work type: Permanent, Full-time
At Suncorp, we're committed to standing by our customers during life's most difficult moments. Our Replacement Vehicle Team is essential in helping customers after significant vehicle damage, ensuring they're Back on the Road quickly and comfortably in their new replacement vehicle. Do you thrive on making a genuine difference in people's lives? If so, this could be the perfect role for you. The Replacement Vehicle Team is a small group of dedicated portfolio managers focused on providing an exceptional experience for our customers.
What You'll Do
- Make a meaningful impact. You will provide empathetic support to ensure they feel understood, reassured, and well cared for during this challenging time.
- Manage your own claims portfolio. You'll serve as the main point of contact for your portfolio of about 40 customers. From assessment you will use your high-level communication skills to guiding your customers through the process of precuring them a new vehicle, ensuring they are well educated and informed throughout.
- Customer advocate. You are the voice of your customers, using proactive communication and sound decision-making to fully understand and address their needs. You'll resolve any issues that come up and advocate on behalf of your customers whenever necessary.
- Support our motor strategy. You'll help us deliver on our promise of being 100% Motorvated getting customers back behind the wheel with minimal delay, proactively working to achieve your KPI's and achieve high level customer outcomes.
What You'll Bring
- Customer-first mindset. You have a proven genuine passion for your customers and know how to handle sensitive conversations with empathy and professionalism.
- Previous experience in insurance. Previous portfolio management will be highly regarded.
- Resilience and emotional intelligence. You're steady in the face of tough conversations and can support customers through emotional situations.
- Strong decision-making skills. You're confident using your judgement to find practical solutions and move things forward, have a proven history of complaint resolution.
- A love for efficiency. You can manage multiple priorities and keep organised while still delivering great service within set timeframes.
- Adaptability. You like change in fact, you thrive in dynamic, evolving environments.
- An interest or passion for cars and the automotive industry will be highly regarded.
What We Can Offer You
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
For more on our employee benefits, click here. This may vary by role, level, and location.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact
#J-18808-Ljbffr
-
Claims Specialist
4 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full timeClaims Specialist - Claims and Workplace HealthWe partner with insurers, self-insurers, schemes, and employers to navigate complex claims environments, drive transformative change, and implement high-impact solutions that elevate performance and embed sustainable claims practices that optimise outcomes, control costs, mitigate risk, and deliver value across...
-
Claims Specialist
4 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full timeClaims Specialist - Claims and Workplace Health We partner with insurers, self-insurers, schemes, and employers to navigate complex claims environments, drive transformative change, and implement high-impact solutions that elevate performance and embed sustainable claims practices that optimise outcomes, control costs, mitigate risk, and deliver value...
-
Claims Specialist
2 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full time $80,000 - $120,000 per yearJob DescriptionWe partner with insurers, self-insurers, schemes, and employers to navigate complex claims environments, drive transformative change, and implement high-impact solutions that elevate performance and embed sustainable claims practices that optimise outcomes, control costs, mitigate risk, and deliver value across the entire claims lifecycle.This...
-
Claims Specialist
10 hours ago
Brisbane, Queensland, Australia Coles Full time $60,000 - $90,000 per yearWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamColes Group Insurance protects our team members,...
-
Brisbane, Queensland, Australia Suncorp Group Limited Full timeTake the next step. Be part of something bigger at Suncorp.Senior Claims Specialist – High Value and Complex ClaimsLead complex liability and professional indemnity claims with strategic impactCollaborate with legal teams, panel firms, and internal stakeholdersDrive resolution of high-value claims and contribute to technical excellenceWe're seeking a...
-
Brisbane, Queensland, Australia Suncorp Group Full timeOverviewSenior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external...
-
Brisbane, Queensland, Australia Suncorp Group Full timeOverviewSenior Claims Specialist – High Value and Complex Claims role at Suncorp Group. This is a 12-month contract to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage litigation, and collaborate with internal legal teams and external...
-
Claims Specialist
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeOverviewJoin to apply for the Claims Specialist role at Suncorp Group.Location: Brisbane, Melbourne or Toowoomba | Work type: Permanent, Full-timeWhat You'll DoMake a meaningful impact by providing empathetic support to ensure customers feel understood, reassured, and well cared for during challenging times.Manage your own claims portfolio as the main point...
-
Claims Specialist
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeOverviewJoin to apply for the Claims Specialist role at Suncorp Group.Location: Brisbane, Melbourne or Toowoomba | Work type: Permanent, Full-timeWhat You'll DoMake a meaningful impact by providing empathetic support to ensure customers feel understood, reassured, and well cared for during challenging times.Manage your own claims portfolio as the main point...
-
Claims Consultant
2 weeks ago
Brisbane, Queensland, Australia Westpac Group Full timeJob DescriptionCreate your best future and join Westpac as a Claims ConsultantWhat's the role?We're looking for a Brisbane-based Claims Consultant to join our Employee Care Team in HR Services 4 days per week. In this role, you'll manage workers compensation claims across multiple self-insured jurisdictions, ensuring compliance with legislation, standards,...
