Service Lifecycle and Assurance Manager

$136,035 - $145,990 per annum + superannuation

• Administer and refine eHealth Service Lifecycle and Assurance processes and procedures ensuring they meet the needs of eHealth Queensland's service owners, customers and support teams.
• Ensure that the current project lifecycle includes key service assurance activities and templates to provide improved visibility of required transition activities.
• Provide a framework for establishing consistent processes for assuring and evaluating the service capability, operational sustainability and risk profile before and after handover to support.
• Maintain up-to-date information to enable the robust tracking and reporting on transition and Lifecyle management deliverables and products across the investment and delivery lifecycle.
• Develop and maintain collaborative relationships across internal branches to ensure an end-to-end focus exists for service lifecycle management and assurance processes. This includes advocacy and support for standardisation, continual improvements and embracing innovation and new ways of delivering our services.

About you

We are searching for someone who has:

• Demonstrated high level understanding of Service Design, Transition and Assurance Management best practice frameworks applicable to a large ICT customer service delivery organisation.
• Demonstrated ability to design, implement and promote Service Lifecycle and Assurance Management processes within a large, complex service delivery organisation.
• Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland.
• High level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence, and submissions on behalf of the Senior Director
• Demonstrated high level research, analytical, conceptual, and problem-solving skills including the proven capacity to initiate appropriate strategic and operational responses to key issues affecting the enterprise

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.

Salary match Number of applicants Skills match

Government & Defence More than 10,000 employees

Queensland Health is the state's largest healthcare provider. We are committed to ensuring all Queenslanders have access to a range of public healthcare services aimed at achieving good health and well-being.

Through a network of 16 Hospital and Health Services, as well as the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.

Queensland Health is the state's largest healthcare provider. We are committed to ensuring all Queenslanders have access to a range of public healthcare services aimed at achieving good health and well-being.

Through a network of 16 Hospital and Health Services, as well as the Mater Hospitals, Queensland Health delivers a range of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.