Lifecycle And Release Manager

Lifecycle and Release Manager

At Optus, we're committed to shaping the future by expanding into new technologies and continuously improving. We value a diverse and inclusive workforce, believing that different backgrounds and perspectives foster innovation and strong customer connections.

We are seeking an experienced and strategic Lifecycle and Release Manager to join our Enterprise Service Management Office. In this visible, customer-facing role, you will lead ITSM best practices, overseeing asset, release, lifecycle, and configuration management across Optus Enterprise. You will influence stakeholders, vendors, and internal teams to ensure high-quality service delivery, governance, and automation adoption. If you are passionate about process optimization, operational excellence, and delivering measurable business outcomes, this is your next career opportunity.

Your Day-to-Day:

• Lead governance and delivery of Asset, Release, Lifecycle, and Configuration Management processes for Optus Enterprise.
• Manage and enhance CMDB accuracy and asset data quality to support operational health and compliance.
• Provide strategic and operational leadership for release pipelines, ensuring successful planning and deployment of changes.
• Oversee stakeholder and vendor governance forums, driving automation and continuous improvement initiatives.
• Monitor and report on ITSM process performance, offering insights and recommendations to senior stakeholders.
• Act as a change agent, promoting ITIL best practices and embedding process improvements organization-wide.

What We're Looking For:

• Extensive ICT industry experience, including strategic and operational service management expertise.
• Strong background in Asset, Release, Lifecycle, and Configuration Management practices.
• ITIL v4 Foundation certification (or extensive ITIL experience) and knowledge of Agile methodologies in ITSM environments.
• Exceptional stakeholder management skills, with the ability to influence senior leaders, vendors, and customers.
• Strong analytical and reporting skills, with experience using CMDB and ITSM tools.
• Proven success in driving automation and continuous improvement initiatives in complex ICT environments.

What's in it for you?

• 3 days in the office, 2 days remote – with flexible hours
• Inclusive gender-neutral paid Parental Leave of up to 16 weeks.
• Additional leave including 2 'Connected Leave' days.
• Access to resources, webinars, and support via the 'Parents at Work portal'.
• Opportunities for growth through extensive online and facilitator-led learning.
• Participation in employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, LGBTQIA+ (Express Yourself), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
• Vibrant campus facilities including restaurants, cafes, gym, GP, and post office.
• Free Optus bus service from Macquarie University Metro Station (every 6–8 minutes), morning and afternoon.

Ready to lead service excellence and deliver transformative outcomes? Apply now.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn

At Optus, we embrace diversity and are committed to providing equal employment opportunities for all applicants, including those from diverse backgrounds, individuals with disabilities, the LGBTQIA+ community, armed forces veterans, and Indigenous Australians. If you need adjustments or accessibility support during the recruitment process, please contact us. When reaching out, please specify your preferred contact method, and we will respond within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, visit about/inclusion-diversity.