Customer Support and Administration Officer

3 weeks ago

Melbourne, Victoria, Australia Royal Automobile Club of Victoria Full time

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Customer Support and Administration Officer

Reference: 32709

RACV

550 Princes Highway Noble Park

11 Aug 2025

  • Noble Park, VIC
  • Full time permanent | Hybrid working
  • Competitive salary | Discounts on selected RACV products

Great things start here

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast paced, and fun environment in which to work. We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

  • Hybrid working arrangement
  • A supportive company culture
  • Extensive and ongoing training
  • Free Roadside Assistance
  • Discount on RACV Insurance products & resort accommodation

About the Opportunity

Reporting to the Payment Support & Administration Team Leader, you will play a key role in supporting our members/debtors with enquiries related to their existing loans. Drawing on your strong customer service skills, you'll assist via phone and other channels to ensure a positive member experience.

You thrive in a dynamic environment, comfortably switching between handling administrative tasks and assisting with call queues, all while maintaining a high level of organisation and attention to detail.

Some of your key responsibilities will be:

Loan servicing & Member Support

  • Responding to inbound calls from members/debtors regarding existing loan accounts
  • Actioning loan-related requests received through various channels (email, website, etc.)
  • Managing service request and complaint cases efficiently through Salesforce
  • Handling returned mail ("Return to Sender")
  • Making proactive outbound calls to support account servicing

Administrative & Operational Support

  • Performing bank statement reconciliations
  • Managing invoicing processes
  • Maintaining accurate data records
  • Administering NAB Connect, including batch processing
  • Completing refund processing and loan finalisation reconciliations

What you'll need to be successful:

  • Customer centric focus
  • Strong ethical standards
  • Solid work ethic – Productivity targets met
  • Team player

The RACV difference

We celebrate diversity and foster an inclusive environment where every unique perspective sparks fresh ideas. Ready to unlock your full potential? Join our team and be part of meaningful work that makes a real impact beyond the day-to-day

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis -Corporate and whether any reasonable adjustments may be required.

How to apply:

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