Customer Service Representative

2 weeks ago


Sydney, New South Wales, Australia Eagle Tyres Full time

2 days ago Be among the first 25 applicants

Eagle Tyres is a proudly Australian-owned business, established in 1995. With over 20 years of experience in the wheels and tyres industry, we've built a strong reputation for quality products and outstanding customer service.

We're more than just a tyre shop — we're a team that prides itself on honesty, professionalism, and always striving to deliver the best for our customers. From the moment someone walks through our doors, we make sure they feel looked after with expert advice and solutions to suit their needs and budget.

As a workplace, Eagle Tyres offers a supportive environment where you'll be part of a close-knit team, learn new skills, and have opportunities to grow. If you're passionate about cars, customer service, or just want to be part of a dynamic business that's been around for decades, you'll feel right at home here.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Granville, NSW. The Customer Service Representative will be responsible for managing customer inquiries, handling customer complaints, and providing support through various communication channels. Daily tasks include addressing customer concerns, processing orders, and ensuring customer satisfaction. Additionally, the role involves maintaining up-to-date records of customer interactions and transactions to ensure the highest level of service is provided.

Qualifications

  • Customer Service, Customer Support, and Customer Experience skills
  • Proven ability to handle customer inquiries and resolve complaints
  • Strong communication and interpersonal skills
  • Proficiency in using customer service software and tools
  • Ability to work independently and manage time effectively
  • Experience in the tyre or automotive industry is advantageous
  • High school diploma or equivalent required; additional qualifications in customer service or related fields are a plus
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesAutomotive

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