Digital Experience Project Lead

7 days ago

Sydney, New South Wales, Australia Dept Agency Full time

DEPT

At DEPT, we combine technology, creativity, and data to help brands stay ahead. In Australia, we are growing our Adobe-led platform capacity, supported by our global delivery network. Joining us means you'll play a foundational role in scaling how DEPT delivers enterprise platforms in the region – working with iconic clients, global colleagues, and a business committed to doing things differently.

Role Purpose

The Digital Experience Project Lead will be the client-facing owner of our DXP projects in Australia, focusing on ensuring successful execution of Adobe Commerce and AEM (Adobe Experience Manager) programmes. You will be responsible for managing enterprise-scale projects end-to-end, coordinating closely with our global offshore delivery teams, and safeguarding commercial, timeline, and quality outcomes.

You will be the face of delivery for AU clients – building trust, driving clarity, and ensuring a smooth interface between client stakeholders and our global engineering teams. This will be a predominantly remote however there will be travel to client site required.

Key Responsibilities
  • Client Leadership
    • Act as the day-to-day project lead for enterprise clients implementing Adobe platforms.
    • Build trusted relationships with senior stakeholders, ensuring clear communication, proactive issue management, and alignment to client goals.
  • Project Delivery
    • Lead planning, execution, and governance for projects.
    • Ensure scope, budget, and timelines are clearly defined and maintained.
    • Translate complex technical delivery into clear client updates and decisions.
    • Own delivery RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve blockers.
  • Global Coordination
    • Serve as the primary link between Australian clients and our offshore delivery centres (India, Europe, etc.).
    • Manage distributed teams, ensuring offshore resources are fully aligned to scope, priorities, and standards.
    • Maintain accountability for effective collaboration across time zones and cultures.
  • Commercial & Quality Ownership
    • Uphold margin discipline by ensuring delivery matches agreed scope and budgets.
    • Monitor effort vs. budget, flagging risks early and driving change control where required.
    • Safeguard quality, ensuring work meets Adobe standards and DEPT's delivery reputation.
Required Experience
  • Proven track record (5+ years) in digital project or programme management, ideally in a consulting or agency environment.
  • Direct experience delivering Adobe Commerce and/or AEM projects, preferably enterprise-scale.
  • Strong background in working with offshore delivery teams – balancing local client expectations with global delivery models.
  • Experience in enterprise RFPs, project governance, and reporting at Exec level.
  • Solid understanding of agile and waterfall delivery methodologies, SOW management, and change control.
  • Excellent stakeholder communication and relationship management skills.
  • Commercial acumen – ability to track budgets, protect margins, and negotiate with confidence.
Desirable Skills
  • Familiarity with Adobe Campaign, Target, or broader Adobe Experience Cloud stack.
  • Exposure to Shopify or other DXP/eCommerce platforms.
  • Background in digital consulting, solution design, or pre-sales support.
  • PRINCE2, PMP, or Scrum Master certification (not essential, but valued).

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