Customer Support Consultant

3 days ago

Brisbane, Queensland, Australia Queensland Government Full time

About the roleJoin our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs.
As a CSC, you'll be the direct point of contact for our financial management customers and their support networks, providing vital support through inbound calls, preparing internal and external correspondence whilst also completing administrative tasks.
Your primary focus will be to understand and fulfil the needs of customers requiring assistance with their finances, using your knowledge, empathy, and professionalism.
Supporting staff in regional offices, you will be required to engage with both internal and external stakeholders to achieve customer-focused outcomes.
There are multiple permanent and temporary full-time and part-time opportunities available across multiple locations.
Please download the Role Description for additional information.
About you
As a CSC, you'll be a compassionate professional with a strong customer focus and the ability to work effectively in a team.
You're adept at multitasking in a fast-paced environment and possess excellent organisational skills.
Handling complex and emotive situations with resilience and empathy, you're dedicated to providing outstanding service to the Queensland community.
To excel in this role, the following attributes will be your keys to success: Possess the ability to make quick evidence-based decisions
Proactively committed to delivering high-quality customer service
Possess a positive, empathetic attitude with a solution-focused approach
Ability to maintain focus and optimism under pressure, ensuring steady performance
Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation
Meticulous attention to detail, thriving in the bustling environment of daily tasks
Competence in interpreting and applying legislation, policy, and procedures within delegated limits What we offer A fulfilling role where your skills directly impact lives
Dynamic work environment with diverse responsibilities
Opportunities for personal and professional growth
Supportive culture prioritising employee mental health and wellbeing Working with us means being part of a supportive team that values your well-being and professional growth.
You'll have the opportunity to make a significant impact on the lives of our customers, helping them through challenging times with dignity and respect.
We offer a nurturing work environment where your resilience and self-care are prioritised, ensuring you can thrive in this rewarding role.
If you're ready to bring your customer service skills to a role that truly makes a difference, apply now to become a Customer Support Consultant with our team.
Let's empower Queenslanders together

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