Recruitment and Retention Officer

Welcome to Right at Home's Job OpportunitiesThe Right at Home Mission and Values

Right at Home has a mission to 'improve the quality of life for those we serve'. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients' different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility, work security, and a sense of belonging to a local and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program, and a world-class team connection portal called 'Right About You' which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home.

Description

Job Description: Are you tech-savvy, have attention to detail, passionate about helping others, and providing exceptional customer service? Then you are the perfect person to join the Right at Home Southern NSW team as our full-time People and Recruitment Officer

The Ideal Candidate: The ideal candidate for our team will have a successful background in recruitment, human resources, compliance, and people management within the home care industry. You must work collaboratively, be resourceful, use initiative, have a strong work ethic, have attention to detail, and be able to think outside the square. The ideal candidate will have an in-depth knowledge of the Social, Community, Home Care and Disability Support Industry Award, Fairwork Legislation, performance management, and recruitment. This person will have the ability to connect with others naturally and effortlessly and bring the Right at Home culture to life.

Duties include:

• Manage the recruitment, onboarding, and training for all new Right at Home team members.
• Manage the performance management and compliance paperwork for all new and existing team members.
• Manage the employee engagement and communications strategy using Survey Monkey, Mail Chimp, or equivalent technology.
• Manage the employee termination process respectfully and within the legislative framework.
• Manage the employee experience to ensure Right at Home Culture is brought to life.
• Be (or become) an expert on the Social, Community, Home Care, and Disability Support Industry Award and Fairwork Legislation.
• Support the Finance Department through Carer and Client onboarding, retention and exit processes.
• Openly communicate with carers, clients, and clients' families on a daily basis.
• Ensure all employee and client contact is managed in an empathetic, friendly, interested, and patient manner to quickly build rapport, trust, and confidence in Right at Home.
• Complete office administrative duties including fielding calls, printing, filing, scanning, photocopying, uploading documents, and updating employee compliance items.
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Ensure highest quality service is consistently delivered.

Intermediate to Advanced Skillset with:

• Microsoft Suite (Excel, Word, Outlook, Powerpoint)
• Virtual Meeting Platforms (Zoom or Skype, Teams)
• Virtual Communication and Survey Platforms (Mail Chimp, Survey Monkey, etc)

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