Client Services Officer

2 days ago

City Of Joondalup, Australia Centrecare Full time
Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

Join an organisation that makes a real difference within the community.

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth metropolitan, Goldfields and South West regions.

The Role

We are seeking an experienced receptionist dedicated in providing exceptional customer service who strives to make a difference as the first point of contact for all clients and enquiries and attend to the general administration duties of the branch.

This is a full time permanent position based at our Joondalup branch on Boas Ave, availability must be to work Monday to Friday, including 1-2 evening shifts a week, 12pm - 8pm.

A Few Specifics
  • Managing multiple calendars for appointment bookings.
  • Answering calls promptly and in a courteous manner.
  • This is quite a busy and fast paced environment attending to clients in need, so you need to be able to handle multiple queries at once in a compassionate and professional manner.
  • Attend to general enquiries and provide assistance where possible, including meeting minutes and referring to other branches or agencies.
  • Working collaboratively as part of a small administrative team.

About You
  • Previous experience in a client services environment.
  • Certificate III in Business Administration or above is preferred.
  • Advanced knowledge of all general Microsoft programs and a willingness to learn our own internal booking and records systems.
  • Excellent verbal and written communication skills.
  • The ability to stay calm under pressure.
  • Current National Police Certificate.
  • Availability to work Monday - Friday between 9am - 8pm

Benefits
  • Discounted corporate health cover provided for by Bupa and Medibank Private
  • Salary packaging options up to $15,900, increases your take home pay
  • Annual leave loading at 17.5%
  • Extra 5 days leave per year pro rata
  • Access to training and professional development
  • Insurance cover to and from work
  • Access to confidential Employee Assistance Program
  • 12 weeks paid maternity leave
  • Study Leave of five hours per week after two years of service

How To Apply

Click apply and you will be directed to our online job board to view further details on the vacancy description and complete your application.

Position Closes 19 September 2025

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

At Centrecare

Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. harm. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.

We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.

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