Client Service Officer

4 weeks ago

City of Marion, Australia Audika Australia Full time
Overview

HR & Recruitment Specialist | Talent Business Partner | Human-Centered Consultative Approach | Strategic Sourcing | EVP & EB | DEI Strategies

Audika is part of Demant, a world-leading hearing healthcare group. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics providing hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities
  • Support Audika Hearing Clinic in Marion Diagonal, Adelaide on a part-time basis (2 days a week – Thursday & Friday, 9am – 5pm, no weekends).
  • Act as a Clinic Co-ordinator contributing to clinic performance and enhancing our customers' experience.
  • Collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all clients.
  • Learn about all Audika products, services, competitive advantages, and government funding programs; apply tailored client-specific sales strategies to ensure clients receive the best possible solutions.
Qualifications
  • Previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health
  • Experience working with an older demographic (preferred)
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE qualification
  • Computer literacy
What's in it for you
  • Permanent Part Time role in an established global organisation
  • Performance incentives
  • Supportive hearing care team
  • Professional development through clear career path and professional training
  • MyRewards program – discounts to more than 300 retailers and services across Australia
  • Online Wellbeing centre – activities, workouts, meditations, nutritional and financial advice
  • Employee Assistance Program
  • Birthday and Christmas gifts
Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust, we are team-players, we create innovative solutions, and we apply a can-do attitude in everything we do.


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