Manager Client Services

4 days ago

Townsville, Queensland, Australia Queensland Government Full time

The Manager Client Services provides leadership to strengthen Youth Detention Centre practice and improve outcomes for detained children, their families and communities. This role identifies and responds to Detention Centre and system wide opportunities for e improvements in the delivery of quality Youth Justice Practices.

The role operates as part of state-wide network of Youth Justice Managers and works collaboratively with partner agencies co-located on Centre.

This role reports directly to the Deputy Director, works closely with the Aboriginal and Torres Strait Islander Reference Group, and sits on the Youth Detention Centre leadership team.

This role supervises a multidisciplinary team including Caseworkers, Psychologists, Speech and Language Pathologists, Restorative Practice and Program Delivery staff.

As Manager, Client Services, You Will Specifically

  • Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples
  • Lead implementation of the Youth Detention framework, with particular reference to developing the capability of Youth Detention Centre staff in strength-based practice and Trauma Informed Practice to assist in the delivery of quality Youth Justice advice and services.
  • Provide evidence-based advice to the Youth Detention Centre leadership team on complex practice matters in the delivery of effective and quality Youth Justice services.
  • Analyse performance data to identify trends and issues, consider systemic issues and the relationship between multiple performance measures in terms of the impact on service to clients.
  • Provide supervision, coaching and mentoring to team leaders and other Detention Centre staff; to deliver a program of work with a focus on improving the quality of the casework and outcomes for children and young people in the Youth Justice system.
  • Implement quality assurance mechanisms that support the monitoring and continuous improvement of services to detained young people, their families and communities.
  • Develop enduring and productive service delivery partnerships to support service delivery outcomes, enhance cross-sectoral participation, training and development, and state-wide delivery and coordination of Youth Justice services.
  • Establish and maintain systems, practices and standards to ensure effective coordination and delivery of Youth Detention services.
  • Manage multiple projects including implementation as part of the on-going reform renewal agenda.

Delegations

This role has HR and Financial delegations.

Job Ad Reference: QLD/656735/25

Closing Date: Friday, 12 th September 2025

Occupational group Management
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