IT/AV Support Technician

Imagine a role where every day is different, your skills constantly evolve, and where you are at the heart of creating remarkable experiences

At Cliftons, we believe in investing in our people, and providing you with the tools and opportunities to grow both professionally and personally.

As a Venue Support Technician & Guest Services team member, you'll be the face of delivering top-tier technical support and ensuring seamless event execution. You'll be interacting with a diverse range of people, from colleagues to clients, ensuring every event runs smoothly and impressively.

Our mission is to create remarkable experiences, and you will be a crucial part of this vision. Your contributions will make a tangible difference, and you will be recognised and valued for your unique skills and dedication. Join us and be part of a team that values collaboration, innovation, and continuous improvement.

How This Will Transform Your Career

At Cliftons, we prioritise your growth and development. In this role, you'll gain extensive experience in both technical and event coordination skills. You will learn about advanced AV setups, network troubleshooting, and customer service excellence.

We offer various professional development opportunities, including on-the-job coaching, secondments, and career development discussions to help you map out your future career path.

Whether you aim to progress within technical roles, move into operations, or transition into sales or customer-facing positions, Cliftons supports your ambitions. Our commitment to promoting from within means your hard work and dedication will open doors to new opportunities.

Why You Will Like Working Here

Our culture is one of genuine support, where you are encouraged to be innovative and find creative solutions to challenges. You'll be joining a team where every day is dynamic and where your ideas and efforts are truly valued. Your leader is dedicated to your success, offering guidance and support to help you excel. You'll work in an environment where flexibility is a key component of our culture, allowing you to balance your professional and personal life effectively.

Here are just some of the benefits you'll enjoy:

• All Roles Flex Policy: Flexible start/finish times, hybrid work options, and extra annual leave.
• Learning And Development: Online learning, on-the-job coaching, and career development opportunities.
• Recognition Programs: Celebrating efforts and milestones with awards and recognition.
• Wellbeing @ Work: Paid mini-breaks, 'Me Days,' wellbeing initiatives, and sit-stand desks.
• Team & Office Celebrations: Regular team events, both virtual and face-to-face.
• "Coffee Roulette": Connect with colleagues from around the network, in person or virtually.

What You Will Be Working On

In this role, you will be responsible for all technical and AV aspects of event delivery at our Perth venue. Your duties will include:

• Planning and coordinating events, including technical setups and equipment requirements.
• Supervising events that require virtual connections, video, and phone conferencing.
• Troubleshooting hardware, software, and network issues.
• Leading multi-site projects and coordinating with other venue technical staff.
• Providing exemplary customer service, ensuring clients have everything they need for their events.
• Assisting with recruitment, onboarding, and training of casual technical staff.

What Type Of Person Will Be Successful

To succeed in this role, you should have a blend of technical and customer service skills. You should be proactive, detail-oriented, and able to manage multiple tasks effectively. Key requirements include:

• Experience in coordinating multi-premise video-conferencing solutions.
• Sound knowledge of networking (TCP/IP, DHCP) and Windows operating systems.
• Strong organisational and time management skills.
• Excellent communication skills to explain technical terms to non-technical individuals.
• Alignment with Cliftons' core values - Fun, Leadership, Innovation, Passion, Integrity, Teamwork.

How To Apply

We are growing the team and we would love to learn more about you.

Please send us:

• A copy of your resume
• A brief cover letter that outlines why you are a good fit for the role

We look forward to hearing from you