Senior Customer Service Manager

4 days ago

Cairns, Queensland, Australia Queensland Government Full time

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.

What You Will Be Doing
  • Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
  • Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
  • Be an active and positive member of the local leadership team.
  • Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
  • Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
Mandatory Requirement

Class C Driver's License.

Applications to remain current for 12 months.

Job Ad Reference: QLD/659965/25

Closing Date: Friday, 26 September 2025

Occupational group: Community Care


#J-18808-Ljbffr

  • Home Care Case Manager

    6 days ago

    Cairns, Queensland, Australia Senior Helpers Full time

    Job overviewSenior Helpers is hiring a Full time Home Care Case Manager role in Cairns North, QLD. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: $50 per hourJob...

  • Home Care Case Manager

    5 days ago

    Cairns, Queensland, Australia Senior Helpers Full time

    Job overviewSenior Helpers is hiring a Full time Home Care Case Manager role in Cairns North, QLD. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: $50 per hourJob...

  • Case Manager Community Care RN

    1 week ago

    Cairns, Queensland, Australia Senior Helpers Full time $104,000 - $130,878 per year

    Senior Helpers Far North Queensland is a family owned and operated business. We are looking for a compassionate, dedicated and driven case manager to assist our clients with community care case management.This is a full-time role located in Cairns, QLD. Monday to Friday .Key responsibilities include:Working with local Support Coordinators, Allied Health...

  • Senior Customer Service Manager

    2 days ago

    Cairns, Queensland, Australia Queensland Government Full time

    Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres.Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective...

  • Senior Customer Service Manager

    5 days ago

    Cairns, Queensland, Australia Queensland Government Full time $104,000 - $130,878 per year

    Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres.Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective...

  • Senior Customer Service Manager

    4 days ago

    Cairns, Queensland, Australia Queensland Government Full time

    Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres.Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective...

  • Senior Customer Service Manager

    3 days ago

    Cairns, Queensland, Australia beBeeCustomerService Full time $98,765 - $123,456

    Lead Service Delivery ProfessionalThis role requires a highly skilled individual to oversee the provision of housing and homelessness services, ensuring effective service delivery that caters to customer needs.Provide leadership and guidance to staff by coordinating workload and implementing workforce management strategies.Foster a collaborative team...

  • Administration Officer

    1 week ago

    Cairns, Queensland, Australia Senior Helpers Full time

    Senior Helpers is hiring a Casual/Temporary Administration Officer role in Cairns North, QLD. Apply now to be part of our team.Job SummaryFlexible hours available1 year of relevant work experience required for this roleExpected salary: $35 - $63 per hourJob DescriptionJoin the Team at Senior Helpers FNQ – We're HiringHave you got experience with My Aged...

  • Administration Officer

    1 week ago

    Cairns, Queensland, Australia Senior Helpers Full time

    Senior Helpers is hiring a Casual/Temporary Administration Officer role in Cairns North, QLD. Apply now to be part of our team.Job SummaryFlexible hours available1 year of relevant work experience required for this roleExpected salary: $35 - $63 per hourJob DescriptionJoin the Team at Senior Helpers FNQ – We're HiringHave you got experience with My Aged...

  • Administration Officer

    5 days ago

    Cairns, Queensland, Australia Senior Helpers Full time

    Senior Helpers is hiring a Casual/Temporary Administration Officer role in Cairns North, QLD.Apply now to be part of our team.Job SummaryFlexible hours available1 year of relevant work experience required for this roleExpected salary: $35 - $63 per hourJob DescriptionJoin the Team at Senior Helpers FNQ – We're HiringHave you got experience with My Aged...